Help Desk Technician - Part Time at Ashley | The Wellsville Group – Buffalo, New York

The Help Desk Technician (Part Time) is an entry-level position designed for individuals who are eager to launch a career in Information Technology. This role serves as the first point of contact for internal end-user support, handling day-to-day help desk tickets and providing friendly, effective technical assistance to non-technical staff. No prior professional IT experience is required—we will provide on-the-job training on our systems and processes. The right candidate is curious, a quick learner, and comfortable communicating clearly with people at all levels. This is a great opportunity to build foundational skills across user support, hardware, software, and Microsoft 365 environments in a hands-on retail and operations setting.

Weekly Responsibilities:

• Regular office hours Monday through Friday (20-25 per week hours; flexible on schedule)
• Rotating on-call shifts until 9PM nights or through weekends
• Ability to work during Retail Holiday weekends (Black Friday, Labor Day, Memorial Day, etc.)
• Ability to travel regularly throughout Ohio Market, and to NY/PA location as needed

• Provide day-to-day help desk support and respond to IT tickets
• Troubleshoot hardware, software, and network issues
• Set up, configure, and maintain computers, systems, and user accounts
• Support Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint) and basic cloud environments (Azure/Active Directory)
• Install and update software, drivers, and operating systems
• Communicate solutions clearly to non-technical users and provide basic training when needed
• Document processes and maintain IT inventory
• Partner with vendors and support new store/location technology setups
• Assist with basic network/cabling needs and recommend system improvements

Educational Qualifications/ Experience:

• High school diploma or GED required. Associate’s degree or coursework in Information Technology, Computer Science, or a related field is a plus but not required. Relevant internship, lab, or personal project experience welcome.
• CompTIA IT Fundamentals (ITF+) or A+ certification is a plus. We encourage and support candidates who are actively working toward their first certification.