Customer Service Representative at Bath Fitter – Greenville, South Carolina

We’re looking for a Customer Service Representative (CSR) who is motivated to succeed, eager to grow, and passionate about helping customers. If you’re a self-starter who thrives in a fast-paced environment, enjoys connecting with people, and contributing to a positive team culture, this could be your next great opportunity.

Job Overview

The Customer Service Representative will serve as the first point of contact for our customers. You’ll handle inbound and outbound calls, schedule sales appointments, and support our sales and operations team to ensure a seamless customer experience.

Candidates with experience using ServiceTitan are highly preferred.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and enthusiasm.
• Set and schedule sales appointments with homeowners interested in our products and services.
• Use ServiceTitan to manage customer information, track leads, and schedule efficiently.
• Deliver friendly, knowledgeable support to customers.
• Work closely with the sales team to ensure smooth communication and appointment flow.
• Follow up on leads and inquiries to help grow the company’s customer base.
• Maintain a positive, solutions-focused attitude in every customer interaction.

Qualifications

• Experience with ServiceTitan or similar CRM/service management software.
• Proven experience in customer service, especially handling inbound and outbound calls.
• Experienced in scheduling or setting sales appointments.
• Strong communication and interpersonal skills.
• Organized, dependable, and comfortable multitasking in a fast-paced environment.
• Tech-savvy and comfortable learning new software tools.
• A positive attitude and a strong commitment to delivering outstanding customer service.
• Eager to learn, grow, and contribute to a team that values collaboration and success.

Individuals with experience in the following areas are encouraged to apply: Call Center Representative - Sales Administrator - Customer Service Representative - Administrative Coordinator - Secretary - Customer Service

Benefits

• Competitive hourly wage/salary
• Performance-based incentives
• Supportive team environment with opportunities for growth - we love promoting from within!
• Medical, Dental, Vision, Disability, Life Insurance
• Flexible Spending Account
• Health Savings Account
• Paid time off and paid holidays
• 401(k) with match
• W-2 Employee