Rental Counter Associate at Aaction Rents – Santa Rosa, California

Aaction Rents is a locally owned, multi-location equipment rental company serving Sonoma, Solano, and Mendocino Counties. We provide contractors, homeowners, and industrial customers with the equipment they need to get the job done — from heavy construction equipment to lawn & garden tools.

We are growing and looking for a Rental Counter Associate who understands that great service, product knowledge, and follow-through make all the difference.

If you enjoy helping customers, know your way around construction equipment, and thrive in a fast-paced, team-oriented environment — we’d love to meet you.

As the face of Aaction Rents, you will:

• Assist customers in selecting the right equipment for their needs
  
• Schedule and process rental contracts accurately and efficiently
  
• Coordinate deliveries and pickups with our transport department
  
• Work closely with Sales to ensure proper pricing
  
• Answer rental questions in person and over the phone
  
• Follow up with customers regarding ongoing rental needs
  
• Handle cash and credit card transactions
  
• Communicate qualified leads to our Inside Sales Coordinator
  
• Follow our established chain of command
  
• Maintain a professional appearance and positive attitude
  
• Complete at least 20 hours of continued education and training annually
  
• Support overall store operations as directed by the Store Manager
  

We are customer-centric and results-driven. That means:

• You anticipate customer needs
  
• You go beyond basic service expectations
  
• You act with the customer in mind
  
• You focus on solutions and business results
  

Education & Experience

• High school diploma or equivalent
  
• 1+ year rental industry experience preferred
  
• Familiarity with construction, heavy-duty, lawn & garden, and industrial equipment
  

Skills & Abilities

• Valid California driver’s license with clean DMV record
  
• Strong communication and customer service skills
  
• Ability to work independently and as part of a team
  
• Basic mechanical aptitude
  
• Comfortable working in a fast-paced environment
  

This is an active position that requires:

• Frequent squatting, reaching, pushing, and pulling
  
• Standing and sitting for extended periods
  
• Lifting 25–80 lbs regularly and occasionally up to 100 lbs
  
• Ability to move safely over uneven terrain or in confined spaces
  
• Awareness and responsiveness to potentially hazardous situations
  

We’re proud to be a local company built on strong relationships and a commitment to doing things the right way.

Customer : Quality : Crew – The Best
Do Good and Be Kind

If you take pride in your work, enjoy helping customers succeed, and want to be part of a team that supports each other — we’d love to talk.