Returns Claims Coordinator at SE Independent Delivery Services – Lebanon, Tennessee

Drive Your Future Forward with Us!

Join a team that keeps moving forward—where your work makes a real impact every day. We're a transportation company that takes pride in delivering excellence every mile of the way—and we're looking for passionate, motivated and reliable people to help us do just that. Come be part of a team that values hard work, supports growth, and celebrates every win together.

Returns Claims Coordinator

Daily Responsibilities:

• Adhering to set policies and procedures.
• Is a warehouse environment.
• Opening/closing return trailers/routes for processing.
• Verify that the trailer/route has been left as expected of RTG standards.
• Retrieve manifest from the trailer/route or reprint manifest from DispatchTrack for all return trailers/routes for RTG's check-in process.
• Ensure all return, exchange and shop pieces are accounted for and checked in.
• Look for any overloads, cross loads, mis pulls and assure RTG is aware of them and they are accounted for.
• If any pieces are unaccounted, research as necessary to verify the reason a piece may be missing from the trailer/route.
• If there is no verified reason why a piece may be missing, sign off to verify with RTG that it is agreed the piece in question was missing. This needs to be done only when the trailer/route is still in the door.
• Consistently communicate with yard drivers on proper disposition of the trailers/routes, from returns to reprocessing.
• Other duties as assigned by supervisor.

Requirements:

• High school diploma or equivalent
• Microsoft Office Suite experience, with moderate Excel and Outlook skills
• Excellent Organization and communication skills
• Detail oriented

What We Offer

Southeast Independent Delivery Service was founded in 1999, and we understand that our employees, owner- operators and contractors, are at the forefront of our business, focusing on safety and providing quality services for our customers.

We offer a comprehensive benefits package that includes medical, dental, and vision along with paid vacation time and holidays. We also offer a 401k Retirement Program because planning for the future is just as important as being a success in the present. We are proud to give all our team members the opportunity to earn a steady income and advance in their careers.

Southeast Independent Delivery Service is an equal opportunity employer.

Applicants must be authorized to work in the U.S.