Billing Support Specialist at Transport Management Services – Huntsville, Arkansas

The Billing Support Specialist ensures that the invoices are prepared accurately and align with the driver's trip sheets to ensure accurate billing for our customers.

Responsibilities

• Prepares weekly billing to customer based on manual trip sheets from driver, weight tickets, timecards, and other documents that are presented and responsible for ensuring that we have rate documentation approved by the customer and documentation around any quantities being billed.
• ⁠Work with operations and sales on any missing documents for rate or quantities to obtain missing information.
• Responsible for reconciling information from customers system to spreadsheets being created internally from driver documents and resolving any discrepancies.
• Required to closely check that the numbers on customer weigh tickets, etc. tie back to customer provided reconciliation sheet.
• Prints and prepares invoices, sends invoices electronically via email/EDI, handling billing questions from customers, and providing pertinent information to each customer (i.e., if they require certain numbers for processing, rates, and fuel rates, etc.)
• Keeps an ongoing spreadsheet of loads billed weekly versus errors occurring within the week.
• Meets the established Friday deadline for billing loads delivered the prior week.

Knowledge, Skills, and Abilities

• Ability to perform job duties with a high degree of attention to detail.
• Proficient in Microsoft Office Suite or related software.
• Must be able to work under pressure and meet tight deadlines.
• Knowledge of/ability to learn TMW.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Education/Experience

• HS Diploma or Equivalent. Higher education a plus.
• Customer service experience required.
• 2+ years Billing or related experience required.
• Transportation experience required.
• TMW experience a plus.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $16.41-$18.01

• Pay Range: $16.41-$24.24
• Pay Grade: 4
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor