Vice President, Delivery & Implementations at Rock Solid UK LTD – BENTONVILLE, Arkansas

About Nuqleous

Nuqleous is a fast-growing startup specializing in predictive retail analytics. We help top-tier consumer brands harness the power of data to drive smarter retail execution. As we continue to scale, we’re building a disciplined, customer-first organization focused on delivering measurable value to our customers.

Our equation for success: Platform Adoption + High Engagement = Revenue Retention.

Delivery and implementation excellence are critical to this equation. How we onboard, implement, migrate, and operationalize our platform directly impacts customer confidence, renewal outcomes, and long-term growth.

Qualifications Statement

While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to apply. If your career path hasn’t followed a traditional trajectory, don’t let that stop you from considering Nuqleous. We are always looking for leaders who bring new perspectives, strong judgment, and a passion for building scalable, customer-centric organizations.

Job Summary

We are seeking a strategic, execution-focused Vice President of Delivery & Implementations to lead all customer implementations and platform migrations at Nuqleous.

In this role, you will own the end-to-end delivery lifecycle—from post-sale handoff through go-live and hypercare—ensuring delivery is predictable, scalable, and aligned to customer outcomes. You will serve as the senior escalation point for complex enterprise implementations and partner closely with Customer Success, Sales, Product, and Engineering to reduce delivery-driven risk and support renewals.

This role is responsible for building a repeatable delivery operating model, developing a high-performing team, and ensuring delivery execution supports both customer value and business performance.

Key Responsibilities

Delivery Leadership & Execution

· Own all customer implementations, migrations, and delivery engagements across Nuqleous products and solutions.

· Ensure consistent, high-quality delivery for enterprise customers with complex data, retailer, and supplier ecosystems.

· Serve as executive sponsor and escalation point for high-risk or high-visibility customer engagements.

· Drive predictable delivery timelines, scope control, and outcome-based execution.

Operating Model & Process

· Design, implement, and scale a standardized delivery framework (discovery ? implementation ? go-live ? hypercare ? handoff).

· Establish clear roles, handoffs, and accountability across Delivery, Product, Sales, and Customer Success.

· Implement delivery governance, status reporting, risk management, and escalation models.

· Build capacity planning and resource forecasting aligned to sales pipeline and customer demand.

Customer Experience & Retention

· Partner closely with Customer Success to ensure delivery outcomes support value realization and renewals.

· Reduce delivery-driven churn and implementation-related dissatisfaction.

· Ensure customers experience Nuqleous as a strategic partner throughout implementation and migration phases.

Financial & Performance Management

· Own delivery margin, utilization, and cost control across implementations and delivery engagements.

· Partner with Sales and Finance on SOW scoping, pricing, and delivery feasibility.

· Establish and monitor KPIs including on-time delivery, scope adherence, CSAT, margin, and post-go-live stability.

Team Leadership & Development

· Build, lead, and develop a high-performing delivery organization across implementations and project management.

· Set clear expectations, career paths, and performance standards for delivery leaders and teams.

· Foster a culture of accountability, continuous improvement, and customer-first execution.

Cross-Functional Collaboration & Advocacy

· Partner with Product and Engineering to provide structured feedback based on delivery and customer realities.

· Collaborate with Sales on deal review, delivery readiness, and pre-sale risk assessment.

· Support post-acquisition integration, platform consolidation, and process harmonization efforts.

Our Culture & Mindset

At Nuqleous, we believe execution is strategy. Delivery excellence sits at the center of customer trust, retention, and growth. We value leaders who bring clarity, accountability, and empathy to complex problems—and who are motivated by building systems that scale and teams that thrive.

If you’re passionate about building world-class delivery organizations, love solving complex customer challenges, and want to make a meaningful impact in a growing analytics company—we’d love to meet you.

Qualifications

· Bachelor’s degree and 12+ years of experience in professional services, implementations, or delivery leadership.

· Proven success leading large-scale enterprise SaaS implementations and complex customer environments.

· Strong experience building delivery operating models, processes, and scalable teams.

· Demonstrated ability to manage delivery P&L, margins, and utilization.

· Executive presence with customers and internal stakeholders; comfortable navigating high-stakes escalations.

· Strong cross-functional leadership experience across Sales, Product, Engineering, and Customer Success.

Preferred Qualifications

· Experience serving CPG, retail, or data-driven enterprise customers.

· Background in platform migrations, legacy-to-next-gen transitions, or post-acquisition integration.

· Familiarity with subscription SaaS renewal dynamics and churn mitigation.

· Experience operating in a growth-stage or transformation-oriented company.

Key Success Metrics

· On-time, on-scope delivery performance

· Reduction in delivery-driven customer risk and churn

· Customer Satisfaction (CSAT) and post-implementation health scores

· Delivery margin and utilization performance

· Time to First Value (TTFV) improvement

· Successful handoff to Customer Success with strong post-go-live stability