What is the role of a Member Services Manager, Accounts at Jobgether?

The Member Services Manager, Accounts position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Member Services Manager, Accounts job located?

United States, Other / Non-US, United States

What type of employment is offered for this Member Services Manager, Accounts role?

Full-time or part-time position

What is the expected salary for this Member Services Manager, Accounts job?

Compensation will be discussed during the hiring process.

How can I apply for the Member Services Manager, Accounts position at Jobgether?

You can apply directly through the application link provided.

Member Services Manager, Accounts at Jobgether

Member Services Manager, Accounts

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Member Services Manager, Accounts in United States.

This role offers the opportunity to build and lead a high-performing Accounts Member Services function from the ground up. The Member Services Manager will own end-to-end operations for account-related support, including card activations, billing inquiries, transaction declines, and escalations. You will develop and implement workflows, standards, and training to ensure consistent and high-quality member experiences. This is a hands-on leadership position, requiring both strategic thinking and operational execution, as well as collaboration across credit, finance, engineering, and operations teams. The ideal candidate thrives in a fast-growing, fintech environment and is skilled at managing ambiguity, improving processes, and driving measurable outcomes. You will also hire, mentor, and scale a dedicated team, ensuring excellence in service delivery and operational efficiency.

Accountabilities:

Own and manage all Accounts-related member support, including intake, escalation handling, and resolution coordination.
Build a dedicated Accounts Member Services team, including hiring, training, coaching, and performance management.
Design and optimize workflows for account setup, card activations, billing inquiries, and transaction-related issues.
Serve as the escalation point for complex or sensitive member issues, ensuring timely resolution and communication.
Establish and maintain SOPs, documentation, and training materials to standardize processes and maintain quality.
Track key metrics, including response times, resolution quality, and repeat issue rates, and drive continuous improvement.
Collaborate with cross-functional partners across credit, finance, engineering, dining, and operations to identify root causes and implement systemic improvements.

Requirements:

5+ years of experience leading customer support or member services teams, preferably in fintech, payments, or regulated environments.
Deep understanding of billing, payments, account status workflows, and escalation management.
Proven experience building and scaling high-performing teams, with expertise in hiring, training, and performance coaching.
Strong operational skills, including SOP creation, quality assurance, root cause analysis, and process improvement.
Excellent judgment in sensitive financial contexts, including credits, concessions, and member resolutions.
Proficiency with customer support tools and metrics; Zendesk experience preferred.
Clear and confident communicator, comfortable engaging with senior leaders and cross-functional teams.
Ability to balance empathy for members with business judgment and think both tactically and systemically.

Benefits:

Competitive salary range of $136,000$150,000, with potential for bonuses and equity.
Full medical, dental, and vision coverage.
401(k) retirement plan.
Flexible time off and hybrid working environment.
Opportunity to build a team and shape the operations function in a fast-growing fintech.
Collaborative and innovative culture that values autonomy, results, and professional growth.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Member Services Manager, Accounts at Jobgether – United States

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