Fleet Client Services Specialist II at Dickinson Fleet Services – Fontana, California

Job Description

Fleet Services by Cox Automotive keeps your fleet moving!

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.

FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, FSCA provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

FSCA is currently hiring aFleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities:

Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician

Timely and accurate documentation and notation in all FSCA systems regarding each customer contact

Providing excellent customer service for all internal and external customer calls

Be professional and establish positive customer rapport

Obtain customers approval for all repairs and services to be performed

Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business

Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience

Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician

Continuously develop and improve company capabilities in Dispatching and Service Scheduling

Additional duties and special projects as assigned

Requirements:

High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field

Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.

Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.

Excellent organizational skills and the ability to balance a variety of tasks.

Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)

Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.

Ability to work independently and collaboratively within a team environment.

Excellent problem-solving skills

Highly organized with exceptional follow-through abilities