Case Manager - ID at DAUGHTERS OF CHARITY SERVICES OF NEW ORLEANS – New Orleans, Louisiana

GENERAL JOB DESCRIPTION

The Case Manager for ID assists in the full implementation of social program needs with a special focus on resolving barriers to engagement in services, ensuring linkage to medical and behavioral health care, with overall goal of increasing client’s ability to self-manage while facilitating integration of care for those individuals and families working within a multiple services systems. The ID Case Manager will assess all new and existing clients for grant program eligibility, answer and respond to inquiry calls, and provide program information and referrals for new and existing clients.

DUTIES & RESPONSIBILITES

• Provides advocacy and linkage to care that will help clients increase personal and family stability, and achieve personalized sustainable care plan goals
• Assists in development, implementation, and revision of individual treatment plans. Assures that services provided are specified in the Treatment Plan and monitors progress toward treatment goals when necessary
• Serves as a liaison between the patient and the care team as appropriate
• Facilitates social, peer, and community support
• Follows up on no show appointments to ensure clients are not lost to care
• Helps and empowers clients to develop and utilize independent living skills and strategies
• Receives documentation from providers and follows up with patients to assist in linking patients to resources.
• Reviews grant program eligibility with clients and assists with appropriate applications and deliverables
• Provides recommendations for appropriate grant assistance programs
• Schedules and attends meetings with providers and patients as needed
• Informs all parties involved in processes that used to treat and/or link patients to services
• Maintains patient confidentiality in treatment plans and reporting as appropriate. Understands and abides by HIPAA guidelines
• Communicates with patients regularly via phone or in person to monitor their well-being, address their concerns, and connect them with various resources
• Provides for face-to-face meetings or phone contact and home visits as determined by client need
• Maintains patient’s electronic health records and hard copy forms in accordance with applicable standards and regulations, grant requirements, etc.
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
• Enters applicable grant services in state of Louisiana’s CareWare reporting system.
• Must become certified to perform Rapid HIV Testing & Counseling as needed for community outreach events
• Attends meetings as appropriate and meets regularly with supervisor to exchange pertinent information and receive guidance
• Responsibilities not limited to those listed. The ID Case Manager will perform other duties as assigned

PHYSICAL DEMANDS

The physical demands described listed here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Ability to speak and hear clearly
• Prolonged periods of active listening
• Prolonged periods of sitting, standing, and walking
• Ability to work flexible hours
• Lifting, twisting, standing, bending, and some activities that involve active movement for extended periods may occur
• 40% of work will require some sort of physical activity to be performed
• Employee will be required to travel occasionally and must be willing to work various shifts, including weekends, to accommodate needs of various sites and events

WORK ENVIRONMENT

Work is normally performed indoors, in a clinic, office, or mobile health unit with varying temperatures.

Occasional work at outdoor events with varying temperatures as necessary.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree (preferably in a healthcare or social sciences related field, ie: Liberal Arts, Psychology)
• 2 years of case management experience
• Experience in collaboration with interdisciplinary healthcare teams
• Good interpersonal and communication skills
• Reliable Transportation (work would entail traveling to clinic locations and social service agencies in the community)
• Flexible scheduling including weekends required

PREFERRED QUALIFICATIONS

• Master's degree (preferably in a healthcare or social services related field)
• Experience in HIV/STI programs
• Bilingual (English/Spanish) desirable
• Knowledge of Ryan White grant program
• Knowledge of CAREWare software application