ERP and Technical Systems Specialist at Second Harvest Foodbank of Southern Wisconsin – Madison, Wisconsin

About Second Harvest

We believe that everyone in our community should have equal access to healthy, affordable, and culturally-meaningful food. Through our core services of food acquisition & storage, food distribution , we provide those facing hunger in our community access to enough nutritious food to thrive.

Since 1986 we have been supporting our neighbors struggling with food insecurity in southwestern Wisconsin. From adding new programs to new buildings and building expansions, our focus on helping people make ends meet and live healthier lives has never changed.

Vision - Everyone in our Community has enough nutritious food to thrive.

Mission - Second Harvest exists to end hunger in southwestern Wisconsin.

Values – Integrity | Trust | Humility | Inclusion | Equity | Innovation

Summary:

The Enterprise Resources Planner (ERP) and Technical Systems Specialist is responsible for maintaining, supporting, and optimizing key systems that power Second Harvest’s food flow, from sourcing through warehouse management to partner-facing distribution. Primary responsibilities include ERP (Ceres/NAV), CRM (Salesforce), and related inventory and reporting systems. This role ensures data integrity, user support, and accurate reporting across teams that interface with food and people, such as Operations, Partnerships and Community Impact, Inventory, and Administrative Coordination.

This position also plays a key role in aligning system functionality with supply chain processes, ensuring information flows smoothly between departments, reducing redundancy, and helping the organization make better decisions through stronger data and systems.

The position reports to the Director of OAIT and sits within the Operations department.

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Position Responsibilities & Essential Functions

ERP and Inventory System Support

• Provide day-to-day system structural support and troubleshooting for Ceres/NAV and related warehouse management systems
• Maintain user access and permissions, support new user setup, and coordinate basic configuration tasks
• Perform data quality checks, and support inventory team in investigating inventory discrepancies
• Support sourcing and fulfillment teams with data entry for item creation , unit conversions, warehouse locations, and agency orders as needed
• Assist with system documentation, technical instructions, and internal user guides
• Support finance teams with month-end and year-end processes including inventory audits and physical inventory prep as needed.
• Partner with the Director of Optimization, Analytics, and IT to implement WMS, ERP and CRM system updates and perform testing
• Coordinate with Inventory and Warehouse teams to align WMS, ERP, and CRM system use with on-the-ground logistics practices

CRM Support (Salesforce)

• Assist with the maintenance of Salesforce data and functionality related to partners, agencies, and programs
• Collaborate with Partnerships and Community Impact to ensure accurate functionality, reporting, and dashboards
• Under the supervision of the Director of Optimization, Analytics, and IT, run reports and support data pulls for external reporting, grant compliance, and internal decision-making
• Support improvements to how neighbor and partner data is tracked and tied to the food bank’s supply chain visibility
• Contribute to standardizing data across ERP, WMS, and CRM systems for more holistic visibility

Process Improvement and Cross-Functional Collaboration

• Support process documentation efforts that identify inefficiencies and opportunities for automation
• Participate in the review of business processes across departments to improve system integration and food flow
• Help facilitate communication between Operations, IT, Community Impact teams, and Inventory around shared system needs
• Support cross-departmental troubleshooting and resolution of data and reporting issues
• Assist in the creation and maintenance of internal project timelines, testing protocols, and system task tracking

Personal Effectiveness

• Shows up to work on time, and follows instructions, policies and procedures. Ability to make the best use of available time and resources; balance quality of work with meeting deadlines.
• Shows interest in, anticipates and responds timely to customer needs.
• Ability to work and communicate with people of diverse backgrounds.
• Looks for better ways to perform routine aspects of job; asks for and uses feedback to improve performance.
• Strong organizational skills and ability to prioritize and be adaptive to changing needs.
• Ability to work both independently and as part of a team.
• Respects and maintains confidentiality; tells the truth and is honest in all dealings; avoids situations and actions considered inappropriate or which present a conflict of interest.
• Adheres to all workplace safety standards and practices.
• Manages own time, priorities and resources to achieve goals.
• Maintains composure in stressful or adverse situations.
• Ability to cultivate and develop equitable and inclusive working relationships with staff, volunteers, community partners, vendors and applicants

Computer Skills

• To perform this job successfully, the individual should have advanced knowledge of the following computer software programs.
• Microsoft Office Suite – specifically Word, Excel, and Outlook.
• Internet.
• Ceres, Sales force, and other supply chain systems
• Experience working with inventory management software is required

Salary Range:

$57,200 - $68,700 annually

To ensure consideration for this opportunity, please apply by 3/17/2026.

Benefit package includes:

• Health Insurance (we pay 90% of premium for full-time employees)
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with 5% match
• Short Term Disability Insurance
• Long Term Disability Insurance
• Life and AD&D Insurance
• Generous Paid Time Off starting at 23 Days per year.
• 15 Paid Holidays per year
• Paid Family Leave
• Employment Transition Pay

Expectations of the Employee

• Adheres to Second Harvest Foodbank Policy and Procedures.
• Acts as a role model within and outside the Foodbank.
• Performs duties as workload necessitates.
• Timely and appropriate execution and implementation of plans and ideas.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize work load.
• Consistently reports to work on time prepared to perform duties of position.
• Actively engages in and promotes an equitable and inclusive work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment, and in the distribution center. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is occasionally exposed to working near moving mechanical parts. This job also requires travel within our service area for purposes of meetings and food donor visits.

In instances of a federal, state or locally declared emergency, Second Harvest Foodbank of Southern Wisconsin is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties outside the scope of their usual responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk; and hear. The employee is occasionally required to stoop, kneel, crouch or crawl, taste and smell. The employee is regularly required to lift and/or move up to 30 lbs, and occasionally up to 50 lbs.

Qualifications

Required Education/Experience

• Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, Business Analytics, IT, or related field
• 1+ years experience supporting ERP systems and analytics in a warehouse/distribution environment
• Demonstrated success improving operational performance using data and technology

Preferred

• Experience in food banking, nonprofit logistics, or mission-driven work
• Experience with Microsoft NAV/Ceres, Jet Reports, or warehouse technologies
• Lived experience with or commitment to racial equity and inclusive community service
• Ceres, Sales force, and other supply chain systems