Technology Support Technician at West Hawaii Community Health Center Inc – Hilo, Hawaii

Join Our ʻOhana: Technology Support Technician – Starting Pay $24.65/hr (Higher with Experience & Skillset)

Location: Hawaiʻi Island
Department: Information Technology Technician
Status: Full-Time, Non-Exempt
Reports To: IT Manager – Network Services

Are you passionate about technology and helping others? Do you thrive in a dynamic environment where your skills make a real impact? Hawaiʻi Island Community Health Center is looking for a Technology Support Technician to join our dedicated team and support our mission of providing quality care to our island community.

What You’ll Do

As a Technology Support Technician, you’ll play a key role in keeping our network and systems running smoothly. You’ll support staff across multiple clinic sites, troubleshoot hardware and software issues, and work with vendors to ensure seamless operations. Your work will directly support our ability to deliver compassionate care to patients across Hawaiʻi Island.

Key Responsibilities:

• Manage Active Directory and user accounts
• Monitor antivirus and data backups
• Troubleshoot network issues and ISP performance
• Provide helpdesk support for staff and clinic departments
• Set up and maintain workstations, printers, and mobile devices
• Assist with technical onboarding and training
• Maintain inventory of hardware, software, and licenses
• Support medical and dental software systems
• Participate in projects for new and existing clinic sites

What We’re Looking For-

Minimum Requirements:

• High School diploma or GED
• At least 2 years of technical support experience
• Strong communication and customer service skills
• Ability to manage multiple tasks and adapt quickly
• Knowledge of network systems, application support, and data security
• Willingness to learn and grow through continuing education

Preferred:

• College degree or technical certifications

Why HICHC?

At HICHC, you’re not just joining a team, you’re joining a mission. We offer a supportive work environment, opportunities for growth, and the chance to make a meaningful difference in the lives of others. You’ll work alongside passionate professionals in a culture rooted in respect, collaboration, and aloha.

Work Schedule & Conditions

• Flexible schedule based on operational needs
• On-call availability and occasional weekend/off-hour support
• Moderate noise level, indoor office setting
• Physical activity includes sitting, bending, lifting, and handling equipment
• Exposure to clinical environments and patient interactions

Ready to Apply?

If you're ready to bring your tech skills and heart for service to a team that values both, we’d love to hear from you.