Commercial Project Manager at ZALORA SOUTH EAST ASIA PTE LTD – Kuala Lumpur

Zalora is searching for a self-starter, organized and motivated Commercial Project Manager to join its regional commercial department. The Commercial Project Manager is expected to drive projects and strategy with ownership and enthusiasm, to end up constituting a point of reference for other functions in the team.
Responsibilities:

• Lead end-to-end multi-functional projects to kickstart and grow a new business model within the regional commercial department
• Guide and support the creation of processes / SOPs to ensure efficiency and scalability into the first phases of commercial growth
• Lead the high level strategy planning by drafting business cases ,market researches, implement cross functional initiatives

• Drive the expansion of the service offer into new markets and platforms, defining the business opportunities and implementation roadmaps while negotiating the best terms with internal and external stakeholders;
• To actively coordinate with internal stakeholders from Commercial, Tech, Marketing and Planning to ensure horizontal commitment and support to your initiatives.
• Manage the current version of the Weekly and Monthly Services Performance Tracker - roll up all the teams input, set up and lead the weekly and monthly Commercial Review (MCR).
• Drive Services’ performance tracking design, development and implementation for new, granular planning processes across the region and service functions
• Evaluate and integrate performance tracking with other master data, transactional data and reporting systems
• Project manage the weekly, monthly and quarterly performance review and planning meeting as well as seasonal business planning process - ensure memos are updated in a timely manner, document key actions and track progress
• Support the Service Leads in planning and reporting processes, creating standards and improving efficiencies
• Perform ad-hoc analysis and develop excel-based tools to support strategic commercial decision making
• Liaise with data, tech , finance and operations team to respectively support activity-based cost tracking , monthly closing and ensure healthy profit margin across all underlying services
• Monitor KPIs that affect seller experience, proactively call out lapses that cause friction, and coordinate with other teams to implement process improvements
• Analyze the pre- and post- service seller journey to identify gaps and improvements using basic analytical and statistical techniques, especially with reference to financial performance
• Combine qualitative sentiments with quantitative data to deliver more powerful presentations and recommendations
• Relay actionable insights to various teams and influence seller-impacting initiatives
• Lead end to end projects from planning to completion, managing small cross-functional teams
• Drive the expansion of the service offer into new markets and platforms, defining the business opportunities and implementation roadmaps while negotiating the best terms with internal and external stakeholders;
• Stretch Responsibilities:
  • Spot gaps in available customer data and implement mechanisms for collecting customer sentiment
  • Recommend projects and analyses that affect customer experience
  • Conduct market / competitor analyses to spot trends and opportunities in e-commerce’

• Education: Business, Engineering or similar scientific field
• Working experience: >5 years ideally in consulting /business or in a similar position in a fast growing start-up environment
• Project management experience preferred
• Excellent abilities in leadership, communication, logic, innovation, and collaboration
• Entrepreneurial spirit with a strong commercial acumen
• A self-starter and motivated person, with hands-on attitude and ready to roll-up sleeves to get things done
• Problem solver and analytical thinker, with high attention to details
• A team player with good communication and interpersonal skills
• Expert-level proficiency in Microsoft Excel, Word and PowerPoint. Data analytics skills like Looker studio, Tableau, etc are preferred
• Passion for logic and process
• Good understanding of e-commerce , cross border logistics and multichannel retail

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and Hong Kong enjoying over 50 million visits per month.
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ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.