Quality Assurance (Call Monitoring) - No Weekends at United Collection Bureau Inc – Toledo, Ohio

Looking for a detail-oriented role where you can listen, review, and help improve customer service?

United Collection Bureau is hiring a Quality Assurance Representative to support our call center team by reviewing calls and ensuring quality and compliance standards are met.

This is a great opportunity for someone who enjoys working independently, staying organized, and supporting team performance.

No prior QA experience? That’s okay — we provide training!

Pay & Schedule:

• Pay: $15/hour + full benefits package
• Schedule: Monday–Friday, Day Shift (No weekends!)
• Location: Toledo, OH (In-person)

What You’ll Do:

• Listen to recorded calls and evaluate employee performance
• Ensure employees follow company and compliance guidelines
• Provide feedback to supervisors and managers
• Track performance using monitoring tools
• Assist with escalation calls when needed

Why You’ll Love This Role:

• Monday–Friday schedule (no weekends!)
• Paid training provided
• Full benefits package (medical, dental, vision, 401k, PTO)
• Supportive team environment
• Opportunity for growth within the company

• High School Diploma or equivalent
• Strong attention to detail and communication skills
• Comfortable using a computer and learning new systems
• Basic Microsoft Office experience (Excel, Word, Outlook) preferred