IT ADMIN MANAGER - FULL-TIME at InterCommunity, Inc. – East Hartford, Connecticut

We Did It Again!

InterCommunity is a 2025 Healthcare Top Workplaces Winner!

VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS — including 2025!

Join a Mission That Matters

InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay.

We offer same-day primary care and a wide range of behavioral health services across our community health centers in:

• 281 Main St., East Hartford
• 40 Coventry St., Hartford
• 828 Sullivan Ave., South Windsor

Our Addiction Services Division provides a full continuum of care, including:

• Primary care integration
• Residential detox and treatment
• Outpatient mental health and substance use services for adults and children
• Intensive outpatient programs
• Employment and community support
• Mobile crisis evaluations
• Judicial support services
• Social rehabilitation

Why Work With Us?

At InterCommunity, we believe your well-being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.

All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. (A benefit -eligible employee is one who is schedule to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401k and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire.

Our Benefits Include:

• Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays.
• Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees.
• Voluntary vision coverage.
• Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D.
• Supplemental Life Insurance available.
• 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked
• Career advancement opportunities in a supportive, mission-driven environment.

Summary:

The IT Admin Manager will supervise the day-to-day operation of the EMR Help Desk (Epic) Specialists, report writing,
and DDAP reporting staff/teams to ensure timely and efficient support ticket resolutions and project completion. They will
support the Director of IT in forwarding IT and Intercommunity initiatives as per the policies and procedures. The IT
Admin Manager provides IT-related project management, facilitates SOW approvals, and supports vendor relations related
to the areas they supervise. They will also offer suggestions, solutions, and improvements for the IT team, EMR
management /policies/processes, reporting processes, and DDaP management. The IT Admin Manager is the go-to staffing
back up to the IT Director when the IT Director is unavailable.

Essential Duties& Responsibilities:

• Provides Tier 3 Support for EMR, EMR Project Management for upgrades/rollouts, system expansions as well as
  being the escalation point for all EMR, Reporting, and DDAP related issues.
• Provides supervision to the IT admin team (Reporting, EMR support, and DDAP submission) via team meetings
  and one on one staff weekly supervision.
• Timecard approvals for the Reporting, EMR specialists, and DDAP staff.
• Supports the IT Director on Administrative-related tasks (fulfills report requests, EMR/IT project management,
• and DDAP).
• Assists in the creation of IT Policies and procedures.
• Oversees the identification of EMR/EHR software anomalies; testing of anomalies to verify and determine
• scenarios under which they occur; documents verified anomalies and escalates as appropriate.
• After hours and weekend work as well as some travel will be required on an as-needed basis.
• Additional duties as designated by the director of IT.
• Support annual UDS submission with reports run from Epic.

*All agency staff are required to attend all mandatory department/agency meetings and trainings*

Schedule:

Monday - Friday, 8:30 am - 5:00 pm

Education &/Or Experience:

• Bachelor's Degree (or 1-2 equivalent work experience.)
• 1 - 3 years’ experience providing software support services required

Competencies:

• Time Management
• Decision Making
• Communication Proficiency
• Organization Skills
• Excellent customer service skills.
• Initiative to become a subject matter expert.
• Must be able to handle multiple priorities simultaneously.