Assistant Director at RWJBarnabas Health – Livingston, New Jersey

Job Title: Assistant Director

Location: Ambulatory Care Center

Department Name: Patient Access Services

Req #: 0000237857

Status: Salaried

Shift: Day

Pay Range: $110,681.00 - $156,337.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Assistant Director of Patient Access Services provides support to management of all areas of Patient Access Services, 24/7 to include bed accommodations, financial counselors and registration teams; Main Admitting, Ambulatory Surgery, Emergency Department, Hospital Clinics, as well as specific Pre-registration and Insurance Authorization functions not performed by Central Access. The Assistant Director ensures Patient Access policies are administered across the facility and that all departments are in compliance.

Qualifications:

Required:

• Bachelor’s Degree or equivalent experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care.
• Medical terminology and computer skills

Preferred:

• Minimum of 10 years in management/leadership role
• Self-starting and self-directed in order to achieve goals. Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures.

Essential Functions:

• Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests
• Utilizes a variety of feedback to improve processes and services to meet and exceed customer needs
• Uses sound employee relations practices and maintains high levels of visibility and accessibility
• Follows through on all customer requests and inquiries in a timely fashion.

• Utilizes principles of CQI in all work situations
• Seeks feedback and recommendations from others to improve the quality, processes and services.
• Contributes to improving quality services and productivity (takes the initiative to continually evaluate one’s work, report problems, suggest solutions and try new ideas)

• Effectively allocates and schedules resources.
• Able to project and appropriately staff the unit/department to effectively function to demand.
• Utilizes resources, both labor and non-labor to maximize efficiency and quality.
• Adheres to budgetary guidelines and targets-proactively manages budget variances and causes.

• Determines priorities and organizes work and time to meet them.
• Follows sound employee retention techniques; effective selection and hiring
• Interviewing, recognition, fair and timely discipline, and ongoing performance feedback
• Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively
• Demonstrates cultural competency and ability to maintain a diverse workforce

• Completes tasks and assignments in a timely, accurate and efficient manner.
• Remains positive and focused despite obstacles and setbacks.
• Demonstrates a sense of urgency in completing assignments.
• Organizes multiple assignments and/or projects simultaneously to accomplish goals.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer