Customer Success Manager at Handoff AI – Austin, Texas

Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that speak contractor. With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, were becoming the trusted partner for the people who build our homes.

We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, So Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.

Were hiring a Customer Success Manager to lead high-impact implementations and drive revenue expansion across our Business-tier customer base. Youll own onboarding from day one, run structured training sessions, and help customers unlock the full value of Handoffultimately boosting engagement, retention, and Net Dollar Retention (NDR).

This role is ideal for someone who thrives in fast-paced SaaS environments and knows how to turn product adoption into business outcomes. Youll proactively identify usage gaps, resolve support issues, and collaborate cross-functionally to turn insights into action. If youre data-driven, process-oriented, and motivated to help customers succeed and spend more, we want to meet you.

If youre excited to own growth across a high-impact customer baseand help remodelers scale their businesses through better softwarewed love to meet you.

Handoff is an Equal Opportunity Employer. Handoff is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Handoff will not tolerate discrimination or harassment based on any of these characteristics. Handoff encourages applicants of all ages. Handoff also participates in E-Verify.