Senior Solutions Specialist PRO – Pickup Logistics at UniUni – Brea, California

About UniUni

UniUni is a Canadian last-mile e-commerce logistics company and one of the fastest-growing in North America. By integrating advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience with exceptional reliability and customer satisfaction. Serving a wide range of clients—from emerging e-commerce platforms to established global retailers—UniUni continues to set new standards for speed, quality, and service excellence.

Overview

The Senior Solutions Specialist PRO is a strategic-level role responsible for designing competitive pickup solutions for nationwide key accounts and leading high-complexity cross-functional projects. This role requires deep industry expertise, strategic thinking, and the ability to drive organization-wide improvements.

Responsibilities

• Develop competitive and scalable pickup solutions for nationwide key accounts and high-complexity business scenarios.
• Partner with sales, product, and operations teams to support cross-functional business expansion and ensure feasibility of logistics solutions.
• Continuously optimize the entire pickup workflow, including data flow, system integration, customer communication, and operational execution.
• Conduct regular reviews for major customers, analyze data trends, identify systemic issues, and propose long-term improvement plans.
• Lead nationwide initiatives to resolve recurring pickup issues and drive continuous improvement across operation teams.
• Coordinate multi-department resources to ensure smooth and efficient implementation of solutions.
• Standardize workflows, promote best-practice adoption, and support long-term solution scalability and digitalization.
• Prepare high-quality documentation, including strategic proposals, improvement plans, and executive-level reports.

Qualifications

• Bachelor’s or Master’s degree in Logistics, Supply Chain, Engineering, or a related field.
• 5+ years of experience in logistics, supply chain, cross-border e-commerce, courier networks, or related industries.
• Deep understanding of pickup operations, supply chain integration, and industry best practices.
• Proven record of leading large-scale, cross-functional, high-complexity projects.
• Strong analytical and insights-driven mindset, with the ability to identify and solve systemic issues.
• Excellent stakeholder-management skills and strong communication ability with senior leadership.
• Strong problem-solving, risk assessment, and strategic planning capabilities.
• Ability to influence multiple teams and drive alignment across regions and departments.
• Experience in BI tools, data modeling, or operational analytics preferred.