Associate Community Manager / Rancho San Rafael at PMP Management – Glendale, California

PMP is seeking a motivated, detail-oriented, communicative, and personable professional to join our team as an Associate Community Manager in Rancho San Rafael, Glendale, CA.

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas, and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms:

• Instagram/pmpmanage
• Facebook/pmpmanage
• linkedin/company/pmpmanagement

Who We’re Looking For

PMP is seeking energetic, passionate, personable, and detail-oriented professionals to join our growing team. The ideal candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description:

The Associate Community Manager will support the General Manager in overseeing the daily operations. This role blends operational leadership, resident relations, and team coordination to ensure an exceptional living experience for residents and a smooth-running property. The Assistant General Manager will collaborate with multiple departments, uphold the community’s luxury service standards, and help drive operational efficiency, staff performance, and resident satisfaction.

Duties & Responsibilities:

• Provide extraordinary service to all residents, ensuring PMP’s unique brand of white-glove service.
• Manage daily HOA operations in accordance with CC&Rs, bylaws, rules, and Board directives.
• Serve as primary liaison between the Board, homeowners, vendors, and professionals.
• Provide effective, courteous customer service and communication to all residents.
• Respond to homeowner inquiries, complaints, and dispute resolution.
• Oversee contracts, vendors, maintenance projects, and capital improvements.
• Coordinate with on-site vendor staff to provide quality assurance and accountability.
• Prepare and manage annual budgets; review monthly financial performance.
• Monitor expenses, facilitate vendor vetting, and compliance applications.
• Manage Board-directed bid solicitations, collection, review, and comparison presentations.
• Follow the work order process for on-site work projects and monitoring.
• Coordinate with the Landscape Committee for property walks to review property needs.
• Coordinate Board meetings; prepare agendas, activity reports, and meeting materials.
• Attend a minimum of one Board meeting per month with one late day per week.
• Ensure compliance with applicable laws and regulations (e.g., Davis-Stirling Act, Fair Housing, City and State fire codes, etc.).
• Enforce community rules consistently and professionally.
• Ensure consistent and thorough document development process, and retention and organization of digital files, records, etc.
• Continue development of the Standard Procedure Manual for training and development.
• Manage insurance coverage, claims coordination, and risk mitigation.
• Oversee reserve fund planning and long-term maintenance programs.
• Coordinate with event planning, committee meetings, facility reservations, etc.
• Provide on-site visibility, walk through facilities daily, and oversee vendor repair and maintenance per contract and Board standards.
• Other duties may be assigned as needed

Requirements

• 4 Year College Degree preferred, but not required.
• Association industry credentials preferred, i.e., CACM, AMS, CCAM
• 5-10 Years of experience as an on-site General Manager, or experience in a similar role.
• Knowledge of association governing documents, i.e., CC&Rs, Bylaws, Articles of Incorporation.
• Land-based Association management of medium/large community, PUD preferred
• Extraordinary customer service skills.
• Exceptional writing and communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint, Adobe DC, and Google Workspace.
• Proficient in reviewing and understanding budgets and financial statements.
• Strong organizational skills.
• An honest, responsible, optimistic, and enjoyable demeanor.