Tennis Operations Manager at Riviera Golf & Tennis, Inc. – PACIFIC PALISADES, California

Position Title: Tennis Operations Manager

Department: Tennis Administration

FLSA Designation: Exempt (Salary)

Directly Reports To: General Manager/COO

ABOUT THE POSITION

The Tennis Operations Manager plays a critical role in ensuring the smooth, consistent, and compliant operation of the Club’s tennis facilities. This position oversees day-to-day operations, ensures adherence to Club policies, supports exceptional member and guest experiences, supervises the Tennis Concierge team, manages retail shop operations, and coordinates maintenance projects across all courts. This position does not teach lessons or clinics. This position is managing the day-to-day activities of the tennis operations.

The Tennis Operations Manager works closely with the Director of Tennis to support programming, events, coaching operations, and overall service excellence within the Tennis Department. As well as collaborates with the Restaurant Manager and Executive Chef on overall service standards and operational policies of the Tennis Grill.

JOB RESPONSIBILITIES:

• Ensure full compliance with all Club tennis policies, including guest/lesson eligibility, check-in procedures, court usage, safety rules, and operational standards.
• Serve as the primary point of contact for resolving policy-related discrepancies, member concerns, or guest eligibility issues.
• Conduct regular audits of guest visits, lesson logs, court bookings, and staff adherence to procedures.
• Train and hold staff accountable to established Club standards.
• Respond promptly and professionally to member and guest inquiries, complaints, or service issues.
• Work collaboratively with the Director of Tennis to address sensitive or escalated situations.
• Work collaboratively with the Restaurant Manager and Executive Chef on overall service levels and member and guest experience of the Tennis Grill.
• Maintain a visible presence around the courts and clubhouse to ensure a welcoming, high-service environment.
• Foster positive relationships with members, promoting consistent service and engagement.
• Directly supervise the Tennis Concierge Team, including scheduling, training, performance management, and workflow coordination.
• Provide leadership and operational support to the retail shop team & tennis grill staff.
• Coach team members to deliver exceptional member service and uphold Club expectations.
• Support onboarding and ongoing training for staff on policies, systems, and service standards.
• Ensure that tennis facilities are well-maintained, clean, and in compliance with safety standards.
• Submit and track maintenance requests through the Club’s work order system.
• Partner with Facilities and outside vendors to coordinate repairs, resurfacing, and improvement projects.
• Work hand-in-hand with the Director of Tennis to support programming, special events, tournaments, and scheduling.
• Assist with budgeting, purchasing, and general administrative workflow for the Tennis Department.
• Prepare and maintain documentation, reports, and operational tracking tools as needed.
• Attend department and Club leadership meetings to represent Tennis Operations.
• Provide regular walkthroughs to identify and address operational issues proactively.
• All other duties assigned by the General Manager that reasonably fall within the scope of the position and department.

QUALIFICATION STANDARDS

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong leadership skills with experience supervising teams.
• Excellent communication, conflict-resolution, and decision-making abilities.
• Knowledge of tennis operations, court maintenance, and customer service standards.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in scheduling software, POS systems, and basic administrative tools.
• Professional, polished, and member-centric demeanor.
• Ability to be on feet for extended periods while monitoring court activity.
• Ability to lift up to 25 lbs when handling retail or maintenance items.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required.

EDUCATION

• High School Diploma or equivalent, required.
• Bachelor's degree in hospitality, sports management, or related field preferred.

EXPERIENCE

• 3–5 years of experience in tennis operations, club management, hospitality management, or similar role; a combination of relevant education and experience may also be considered.

GROOMING

All employees must maintain a neat, clean, and well-groomed appearance per club standards.

Professional business attire or provided uniform must be worn while at work and on premises.

OTHER

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. In addition, attendance at all scheduled training sessions and meetings is required.

COMPENSATION

$ 90,000 - $100,000 + Benefits ( Medical, dental and vision after 30 days, and 401K with company match after 90 days, vacation, sick days and 6 Holidays per calendar year)

The Riviera Country Club is an Equal Opportunity Employer.