Detailer at Harley-Davidson of Rochester – Rochester, New Hampshire

Job Data

Job Title:............................ Shop Detailer

Department:...................... Service Department

Supervisor:........................ Shop Supervisor / Service Manager

Summary Description

Provides assistance to all employees of the service department as needed.

Key Results Areas

• Details New & Pre-Owned Motorcycles
• Helping Service Personnel
• Customer Service

Major Duties and Responsibilities

1) Paint Correction and Ceramic Coating installation.

• Compounding and polishing of exteriors.
• Maintaining a clean shop and work environment.

2) Details New & Pre-Owned Motorcycles

• Wash & Prep Motorcycles for delivery.
• Ensure they are cleaner than when customer dropped them off.

3) Helping Service Personnel

• Assist Technicians with keeping the service department clean and organized.
• Clean and maintain appearance of general facilities.
• Assist with new motorcycle un-crating and set-up.
• Maintain and periodically check inventory of charged motorcycle batteries.
• Re-fill stock of oil, electrolyte material, or other supplies, as needed.
• Dealership facility maintenance daily, such as, trash pick-up, event set up/tear down, clean up, etc.

4) Customer Service

• Greet external customers immediately, in a courteous and friendly manner.
• Handle requests quickly, and courteously.

5) Other Duties

• As Assigned

Supervisory Responsibilities

• None

Commitments

• Follow directions and work hard.
• Ask questions when in doubt.
• Wear appropriate shop uniform each and every day.
• Maintain professional appearance and attitude.
• Complete all training programs and their related tests by required deadlines. The Service Manager assigns all required training.
• Valid Motorcycle endorsement: ability to push and move any size motorcycle.
• Demonstrated willingness to work flexible hours.

Qualifications & Job Requirements

• Ability to accept and follow directions.
• Demonstrated willingness to work flexible hours.
• Experience with Paint Corrections
• Experience with Ceramic Coating

Physical Demands

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Occasionally requires the ability to balance and push a 900 lb. motorcycle.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 45 lb. of material.

Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.