Director – AI & Customer Experience at Trackmind – Hyderabad
Trackmind
Hyderabad
Posted on
NewJob Function:Executive/Management
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About This Position
Director AI & Customer Experience
Key ResponsibilitiesTechnical SkillsExperience
Lead enterprise AI strategy and transformation to enhance customer experience and intelligent decisioning.
Drive scalable AI product development, adoption, and business impact across global teams.
- Define and execute AI strategy aligned with business and digital goals
- Advise leadership on AI opportunities, maturity, and impact
- Lead AI Centre of Excellence (CoE) and governance frameworks
- Drive AI adoption across regions and business units
- Own AI product roadmap (GenAI, LLMs, copilots, personalization)
- Build AI decisioning capabilities, data models, and platforms
- Manage AI partner ecosystem (vendors, academia, innovation partners)
- Collaborate with product and tech teams for AI integration and scalability
- Promote agile, user-centric product development
- Strong experience in AI product development and agile teams
- Expertise in GenAI, LLMs, AI architecture, and MLOps
- Experience with Azure, Azure OpenAI, Databricks
- Knowledge of enterprise data platforms
- Salesforce/SAP exposure (preferred)
- Proven leadership in AI/digital product roles in global organizations
- Experience delivering AI and customer experience solutions at scale
- Strong background in building AI capabilities and operating models
- Ability to influence senior stakeholders and lead global teams
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Job Location
Hyderabad
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