Director of Property Management at Norfolk Redevelopment And Housing Authority – Norfolk, Virginia

About NRHA 

Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provides low-income families in Norfolk, Virginia with safe and well-maintained housing. It also plans and administers large-scale residential redevelopment programs within Norfolk.

NRHA is an award-winning public housing authority that has been effective in obtaining private investment partners to fund new neighborhoods; improving low-income public housing; planning and building mixed-income communities; and offering programs that support residents receiving rental assistance on their path to self-sufficiency. NRHA aims to create and apply meaningful housing and neighborhood development programs to serve all residents of Norfolk, Virginia.

NRHA looks for people who want to work in a challenging and progressive environment and make a positive difference in the community.

Summary

Manages the strategic activities and operations for public housing within the city of Norfolk, Virginia. This position oversees the development and implementation of public-housing property management programs as well as develops, oversees, and coordinates the operational strategies for assigned communities, other communities, other departments, and outside agencies.

 Essential Functions 

Manages the strategic activities and operations for public housing within the city of Norfolk, Virginia: assesses factors in the internal organization and the external environment; reviews and evaluates a broad range of information relevant to the management of the zone; directs the development of zone objectives and the strategies to achieve those objectives; recommends action to the Assistant Executive Director for Housing Operations and other staff; directs the development and implementation of zone policies, programs, and procedures; oversees collection, access, and allocation of area resources necessary to implement area strategies; evaluates results of zone policies, programs, and procedures; and directs corrective action as needed.

Coordinates the formulation and implementation of objectives and operational strategies for assigned public housing communities: provides advice, guidance, and direction on department operational matters; oversees collection, access, and allocation of resources necessary to implement department strategies; reviews the implementation of department strategies and assesses their effectiveness; and recommends or directs corrective action.

Monitors and acts to assure regulatory compliance and satisfactory ratings on Department of Housing and Urban Development (HUD) performance indicators; acts to assure satisfactory evaluations on Public Housing Assessment System (PHAS) indicators and other measures.

Monitors and acts on service quality assurance; conducts reviews on resident files, including move-ins, move-outs, recertifications, interims; maintenance emergency and non-emergency work orders; contractor and staff inspections; rent collections and Tenants Accounts Receivables (TAR); and other performance indicators and measures; acts to assure satisfactory performance on Public Housing Assessment System (PHAS) measures; acts to assure satisfactory performance on internal measures.

Plans, develops, directs, and assists in establishing and implementing zone and community marketing and leasing programs: confers with property managers, recommends and implements marketing objectives and strategies to achieve objectives; assists in establishing resident profiles that reflect revenue targets; monitors programs, and takes corrective action as needed.

Confers with management, staff, and legal counsel to recommend decisions on area policy, program, and procedural matters; matters may involve regulatory or litigation issues; also advises and provides information to management on all property administration policies, programs, and procedures.

Meets with representatives of outside agencies (e.g., HUD, City of Norfolk, industry groups, consultants, contractors, and non-profit organizations) to discuss and decide issues related to funding, new programs, program changes, problem resolution, and support activities related to property administration activities.

Represents the organization before government officials, political agencies, community groups, public housing residents, businesses, news media, the general public, employees, and others; may present information on NRHA activities to individuals or large groups; may participate in dialogue to clarify issues and identify problems; and may receive information on issues affecting NRHA. Serves as member or participant in committees, and other groups as appointed to promote interests of Norfolk and NRHA.

Supervises subordinate management, supervisory, professional, and administrative staff to ensure effective operation of department: performs the full range of supervisory activities, including but not limited to assigning and coordinating work; acting on employee problems; hiring, promoting, developing, disciplining, and rewarding employees.

Participates in the development and implementation of department projects and programs as needed; may participate in project or program development as needed; may participate as a member of team or task force; and undertakes special projects ad directed,

Monitors quality assurance and checks on resident files, including move-ins, move-outs, recertifications, interims; maintenance emergency and non-emergency work orders; contractor and staff inspections; rent collections and Tenants Accounts Receivables (TAR).

Visits housing communities and work sites to observe community conditions and work progress; discusses problems and other matters with residents and employees.

Prepares or oversees preparation of written policies, correspondence, reports, and other documents as needed.

Performs other related work as required.

Performance Standards

Develop and implement operational strategies and zone objectives aligned with NRHA’s goals; assess internal/external factors and ensure timely execution with measurable outcomes and documented results.

Monitor and ensure full compliance with HUD regulations; maintain or improve PHAS scores annually by proactively addressing audit findings, TAR, unit conditions, and occupancy indicators.

Conduct regular audits of resident files, work orders, inspections, and rent collections; maintain a minimum of 95% accuracy and compliance across all monitored performance indicators.

Oversee the effective use of resources within assigned communities; ensure budget allocations are used efficiently, within approved limits, and that procurement aligns with agency policy.

Identify and resolve community-level and zone-wide operational challenges promptly; consult with legal or executive staff as needed and take appropriate corrective actions within policy frameworks.

Minimum Qualifications

• Special Requirements
•  Must possess a valid driver’s license.
• Subject to a background check and reference verification prior tohire.
• Mustmaintainconfidentiality and adhere to NRHA’s code of conduct and ethics policies.
• Knowledge, Skills, and Abilities 

Comprehensive and current knowledge of public-sector management laws, standards, regulations, practices and problems.

• NRHA will consider equivalent substitutes for education and/or experience, provided that the candidate can demonstrate that he/she has obtained the knowledge and skill necessary to perform the duties of the job.
  
  
• Comprehensive and current knowledge of federal, state, and local programs, laws, regulations, and rules related to public housing, Section 8 and other related programs.
• Comprehensive and current knowledge of public housing property management systems, methods, and techniques.
• Comprehensive and current knowledge of general management principles, practices, theories, and methods.
• Knowledge of public housing construction and maintenance approaches and methods, to include general knowledge of related fields, such as hazardous waste management, energy systems management, and grounds management.
• Knowledge of federal, state, and local public assistance programs, including welfare and housing subsidy programs.
• Knowledge of public-sector financing and accounting, particularly those related to federal, state, and local financing of public housing and redevelopment projects and programs.
• Knowledge of City of Norfolk political and economic environment, to include knowledge of local public housing needs.
• While performing the duties of this job, the employee is frequently required to sit, talk, see, or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Job requires depth, color, and texture perception.

NRHA offers a competitive compensation and benefits package. The compensation offer will be determined by the candidate's work history and skill set. Benefits include VRS retirement, medical, dental, and vision insurance; life insurance; long-and short-term disability insurance; tuition reimbursement options; public service loan forgiveness, and much more.

Drug Free Workplace: NRHA maintains a drug free workplace.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

The Norfolk Redevelopment and Housing Authority is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law. We value diversity and encourage individuals from all backgrounds to apply.