Showroom & Sales Coordinator at Divine Hardwood Flooring Ltd. – Vancouver, British Columbia

WHO ARE WE?

At Divine Flooring, we don’t just sell flooring; we bring dreams to life! Our vibrant and dynamic environment encourages collaboration, creativity, and personal growth. As one of Canada’s largest flooring suppliers, we empower our teams with the resources, knowledge, and support to achieve remarkable success.

WHAT’S IT LIKE TO WORK AT DIVINE FLOORING?

From the moment you step through our doors, you’ll feel the energy and excitement that comes from being part of a young, progressive company. Every team member plays a vital role in our success story. We believe in the power of teamwork and coaching, ensuring everyone has the tools they need to score big—together. Regular team huddles help us strategize and celebrate our victories, building a strong foundation for our brand’s future.

We are currently looking for an experienced Showroom & Sales Coordinator to join our Vancouver team on a full-time, permanent basis. The successful candidate must have a reliable vehicle to use for work purposes. A vehicle allowance is provided.

Position Summary

The primary focus of this role will be to serve customers in the retail and builder division of the Company. The Showroom & Sales Coordinator is responsible for cultivating clients, selling products, and managing the process of retail sales. In addition, they will be responsible for the general maintenance and appearance of the showroom including management of samples, integration of new product lines, ordering supplies and general office organization. They will also ensure that clients have an exceptional experience at the showroom.

What You’ll Do

• Provide coverage for the showroom and assist with daily showroom maintenance.
• Ensure the showroom is clean, minimalistic and represents the Divine brand.
• Maintenance of the overall showroom including samples, signage, vignettes, and ordering supplies
• Knowledge of the Divine product line and pricing with the ability to demonstrate technical understanding of the products.
• Manage assigned customers from start of job to completion of the job, including attending sites, if required.
• Data input into Divine Tracker with all relevant information on estimates and sales; assist outside sales in specific noted duties/items, including Measure Square takeoffs and accessing/understanding client portals.
• Communicate with the company’s relevant departments and installers onsite; troubleshoot problems when required. Coordinate all missing items with dispatch team when required.
• Assist clients in the showroom by providing product knowledge and pricing. Conduct selections for clients for both retail and designated accounts.
• Collect necessary deposits and final payments from clients as per company policy.
• Resolve customer complaints by investigating problems and developing solutions to ensure complete customer satisfaction.
• Build and foster a network of referrals to create new sales opportunities.
• Maintain a professional appearance, demeanor, and attitude always.
• Assist and work with the General Manager, Corporate Showroom Manager and Sales Team Lead
• Occasional participation in outside hour extracurricular activities and events.
• Market the showroom through unique events, signage, and other creative opportunities

Skills and Competencies

Skills Required – Technical

Skills Required – Non-Technical

• Superior customer service
• Exceptional interpersonal and communication skills
• Highly self-motivated
• Exceptional organization skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Strong teamwork skills
• Demonstrated professionalism and integrity while consistently acting in an ethical and fair manner.
• Desire to grow and move up in a company over time.

What You've Done

• Post-secondary education is preferred but not required.
• Design selection experience is considered an asset.
• Industry and sales experience considered an asset.
• Experience with Measure Square is considered an asset.
• Completion of AutoCad program is considered an asset.

What We Offer:

• A competitive salary and performance-based incentives that reflect your expertise and contributions.
• Exclusive opportunities for career growth and advancement within our thriving company.
• Join a dynamic team that’s dedicated to excellence in the flooring industry, and seize this rare opportunity to elevate your career with us!

OUR CORE VALUES

Values are more than just words at Divine; they are the foundation of our success and the guiding principles for every decision we make. We live by five core values:

• Lead with Service: Our customers come first, and we strive to exceed their expectations.
• Innovate Today for Tomorrow: We embrace new ideas and technologies to stay ahead in a rapidly evolving industry.
• Never Sacrifice Quality for Profit: Our commitment to quality is unwavering, ensuring we deliver the best products and services.
• Embrace Change: We adapt and thrive in an ever-changing environment, continuously looking for ways to improve.
• Succeed and Learn as a Team: We celebrate our successes together and learn from our challenges, fostering a culture of collaboration and growth.