VP, Customer Onboarding at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP, Customer Onboarding in the United States.

This executive role offers the opportunity to lead customer onboarding and operational transitions for large healthcare organizations, driving both financial and operational performance. You will act as a strategic partner to executive teams, guiding complex change initiatives, optimizing workflows, and ensuring the successful adoption of new processes and technologies. The VP of Customer Onboarding will also mentor and develop high-performing teams, shaping the next generation of leaders. This role combines operational excellence, strategic insight, and hands-on leadership in a dynamic, high-impact environment. Your work will directly influence organizational efficiency, patient outcomes, and the overall customer experience. The position requires travel and collaboration across multiple stakeholders to deliver measurable results.

• Lead Revenue Cycle operational transitions and continuous improvement initiatives, ensuring delivery on timelines with high P&L impact
• Execute and refine operational models for customer onboarding, focusing on efficiency and scalability
• Act as a change agent to establish shared goals and foster collaboration across hospital and health system teams
• Partner with executive stakeholders to align operational and financial objectives, providing thought leadership and guidance
• Own executive decisions regarding daily operations for customer transitions and related processes
• Drive performance management, growth, and development of your team, cultivating leadership capabilities within the organization
• Contribute to strategy development, sharing best practices, optimizing operational performance, and leading transformative change

• Minimum 12 years of operational experience, with at least 5 years in healthcare revenue cycle management
• Proven track record of leadership in progressively responsible roles within healthcare operations
• Experience managing complex change initiatives, implementing new workflows, processes, or technologies
• Strong project management skills, with proficiency in Excel and familiarity with tools such as Asana or MS Project
• Excellent executive communication skills and ability to influence multiple stakeholders, including CFOs and leadership teams
• Willingness to travel up to 40% within the United States
• Demonstrated ability to lead high-performing teams and drive organizational growth

• Competitive base salary range: $173,519 – $280,036 per year, determined by location, skills, and experience
• Annual bonus opportunity (target 30%) based on company and individual performance
• Comprehensive healthcare coverage including medical, dental, and vision
• Generous PTO, paid holidays, and parental/caregiver leave
• 401(k) retirement plan with company match and other financial wellness programs
• Professional development opportunities and support for leadership growth
• Dynamic work environment that encourages collaboration, learning, and meaningful impact on healthcare outcomes