Customer Service Associate (Seasonal, Part-Time) at Beacon Community Management Services LLC – Atlanta, Georgia

Customer Service Associate (Seasonal, Part-Time)
Location: Sandy Springs, GA
Company: Beacon Management Services

Compensation:
$15.00/hour

Position Overview:
Beacon Management Services is seeking a dependable and service-oriented Customer Service Associate to support pool season operations. This role is responsible for managing the intake, processing, and distribution of pool access credentials while ensuring a seamless and positive experience for homeowners.

This is a structured, detail-driven position requiring strong organizational skills, accuracy, and timely communication. The ideal candidate will bring a customer-first mindset, operate with consistency, and take ownership of responsibilities from start to finish.

Schedule & Assignment Details:

• Seasonal Term: Mid-April / Early May through August 2026
• Schedule: Monday, Wednesday, Thursday
• Hours: 8:30 AM – 5:00 PM

Key Responsibilities:

• Serve as the primary point of contact for pool access (fob) requests and inquiries
• Accurately intake, review, and process homeowner data related to pool access
• Input and manage data across multiple systems (Vantaca, Brivo, DoorKing, CellGate, ButterflyMX, PDK, KMT, Emerge, etc.)
• Coordinate the preparation and distribution of pool fobs in a timely and organized manner
• Maintain accurate records of issued fobs and homeowner communication
• Respond to homeowner inquiries with professionalism, clarity, and efficiency
• Collaborate with internal teams to resolve discrepancies or data issues
• Utilize additional systems and tools as needed to support operations
• Ensure all processes are completed in alignment with company standards and timelines

Qualifications:

• High school diploma or equivalent required
• Previous customer service or administrative experience preferred (not required)
• Strong attention to detail and ability to manage repetitive tasks with accuracy
• Comfortable with data entry and learning new systems/software
• Clear and professional written and verbal communication skills
• Reliable, punctual, and able to maintain consistent attendance throughout the season
• Ability to manage multiple requests while staying highly organized