Customer Serivce at Victory Van Corp – Sterling, Virginia

Victory Van has been an industry leader in the moving, relocation and storage business for 80 years.

We are seeking Customer Service / Move Coordinators to work in our dynamic, fast-paced environment this position is responsible for ensuring excellent consumer experience.

This position under the supervision of the Customer Service Manager, as a liaison between the Sales Rep, Customer Service and Operations to ensure all aspects of the move are properly arranged and within our operational, contractual and industry guidelines.

Essential Duties/Key Responsibilities:

Maintain communication throughout the move process with sales, coordinators, driver and operations

Obtain and maintain all necessary information and paperwork to ensure an efficient and timely relocation for the customer

Alert and update appropriate parties to any changes, modifications to schedule, etc.

Ensures file content is complete and accurate

Communicates directly with the sales and coordinator teams to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system

Serves as the backup for customer facing coordinators as needed.

Responsible for the data integrity in the system regarding domestic residential COD moves.

Who you are:

You always strive for better, in your work and for your future.

You build trust, good working relationships and communicate effectively with your colleagues and across functions.

An effective communicator who understands the importance of this Role.

Willing to learn new skills and ability to adjust to changes quickly

You will represent Victory Van Corporation in the most professional and proficient manner.

Minimum Qualifications/Requirements:

Experience providing outstanding customer service, fostering trust, and growing customer satisfaction

Excellent phone presence and etiquette and have multi-tasking skills.

Proficient using MS Windows-based software applications to include Outlook.

Must be organized detail-oriented, and able to provide support to other team members, and interact with customers as needed.

Ability to work in a fast pace and multi-tasked environment.

Enthusiastic with high energy throughout the workday

Professional appearance

Experience in the moving industry is a plus but not required- we will train the right person!

Must be able to pass a pre-employment criminal background screen and drug screening

Education:

Bachelors degree and 1-2 years industry experience preferred;

Associate degree with at least 2+ years of customer service experience.

High School graduate or equivalent with 3+ years of industry experience will be considered.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
Bachelor's (Preferred)
Experience:
Customer service: 2 years (Required)
Moving / Relocation: 1 year (Required)
Ability to Relocate:
Sterling, VA 20166: Relocate before starting work (Required) Work Location: In person