Student & Partner Success Coordinator at Christ The King Jesuit College Prep – Chicago, Illinois

Christ the King Corporate Work Study Overview

Christ the King Jesuit College Prep, through the Cristo Rey Network model, provides a college preparatory education to high school students from under resourced communities on Chicago’s West Side. At CTK, we prepare students to achieve their fullest potential through the integration of academics, work experience, extracurricular activities, and service. We are proud that, the 15 years CTK has been open, 100% of CTK graduates have been accepted to college.

Through the Corporate Work Study Program, all CTK students work 5 days per month at a leading Chicago area company. The wages students earn through their jobs fund a substantial portion of the cost of their education - making quality, college prep education possible for students who otherwise would not have access. The resulting work experience, career exploration, mentorship, and networking students gain is invaluable in positioning them to succeed in college and beyond.

Job Summary – Student & Partner Success Coordinator

Reporting to the Director of Student and Partner Success, the Student and Partner Success Coordinator supports students in their educational development and growth as career-ready young professionals. The Coordinator oversees a portfolio of student work study placements and is responsible for both student learning outcomes as well as corporate partner retention. Through the development of high impact relationships with students, partners, and families, the Coordinator facilitates student learning and job performance success as well as the success of corporate partners in employing CTK students.

The Coordinator helps students develop and maintain a growth mindset as it pertains to work and utilizes regular performance feedback to help students continuously grow in their work. The Coordinator helps students make meaning of their work experience, understand the opportunities available through work, and connect their work experiences to their future college and career goals. Similarly, the Coordinator receives regular feedback from students on their work placements and works with corporate partners to continuously grow and improve their work with students with the goal of developing partnerships that are successful for both CTK students and our corporate partners.

The Coordinator facilitates job setup and orientation with corporate partners and students, manages student performance, identifies and implements strategies for continuous improvement, responds and facilitates resolutions to student, partner, and family concerns, recognizes student and partner accomplishments, and supports the operation of the CWSP program.

Key Responsibilities

Student Workplace Success

• Meet regularly with an assigned portfolio of students to build rapport and support students in their work placements.

- Facilitate students in building and maintaining a mindset of growth, continuously setting and evaluating their progress toward goals.

- Identify and support students in navigating workplace challenges.

• Foster student mastery of career readiness skills, identifying gaps within specific students and supporting supervisors in differentiating their support.
• Identify responsive and age-appropriate onsite interventions which support the success of students in their workplaces, collaborating as necessary with the Student Development Coordinator.
• Serve as the liaison between student, partner, and family.
• Help students understand that school policies such as behavior expectations, dress code, and attendance contribute to their success at work.
• Address and enforce all school policies with an emphasis on ensuring students meet CTK expectations and present their best selves at work.
• Collaborate with the Career Readiness team in facilitating an education focused reemployment program for students who have been terminated from CWSP jobs along with managing students through the reemployment process.
• Coordinate and assist in the formation of student teams and job assignments based on student and business partner requests, student skills and personality assessments, sponsor job descriptions, personal knowledge of the jobs, and students’ previous performance to ensure successful jobsite placements.
• Teach and facilitate learning through Summer Business Training and coordinate successful company specific onboarding to ensure students enter their employment with tools to engage, learn, and grow.

Business Partner Success

• Collaborate with business partners and supervisors to design company specific job descriptions for students which are age-appropriate, student-centered, and, when appropriate, connect the students’ personal goals with the needs of the company.
• Ensure supervisors provide timely, direct, and supportive feedback to their students.
• Provide impeccable customer service to business partners.
• Meet regularly with students’ supervisors to assess student performance, troubleshoot challenges, and ensure continued student growth.
• Help supervisors grow in their understanding of, and effectiveness in, supervising CTK students through supervisor coaching/mentoring and through engagement in business partner related activities, including annual orientation, trainings, and appreciation events.
• Collaborate with the Director of Student and Partner Success to ensure job partner retention.

Operational Support

• Support the daily CWSP morning check-in process and afternoon route return.
• Maintain student and partner portfolio data within Salesforce, ensuring accuracy of records and notes for historical legacy.
• Manage CWSP daily attendance, prepare attendance reports, send daily timecards to students at their workplaces, and coordinate student make-up days.
• Collaborate with the Assistant Director, CWSP Operations, to ensure the completion of student compliance documents – including all Department of Labor requirements and individual business partner onboarding requirements.

Other Duties

• Drive/chaperone morning/afternoon transportation routes on an as needed basis when primary drivers are unavailable.
• Participate in parent/teacher/administrator conferences and new student orientation events.
• Support the work of the Career Readiness team and the classes and training programs they provide students.
• Participate in Cristo Rey Network conferences and trainings as requested.
• Perform other CWSP duties as assigned.

Position Requirements

• Minimum of a Bachelor’s degree, with a Master’s degree preferred.
• Minimum of 3 to 5 years of experience within a fast-paced, demanding professional work environment with multiple, competing priorities – such as a high school or higher education institution.
• Demonstrated success teaching, counselling, coaching, and/or advocating for young people from under-resourced communities.
• Demonstrated ability to successfully follow complex operational processes and ensure compliance with internal and external policies and procedures.
• Exceptional attention to detail and time management skills.
• Passion for education and the mission of Christ the King Jesuit College Prep including CTK’s Jesuit Catholic identity and the model of the Cristo Rey Network.
• Cultural competence in addressing complex issues and a demonstrated commitment to promoting inclusion, equity, diversity, and accessibility.
• Strong technology skills including proficiency with MS Office Suite (excel, word, ppt).
• Flexibility to adjust hours as needed and to meet deadlines and school needs.
• Flexibility to work occasional evenings and weekends as needed.
• A valid driver’s license with no serious moving violations and proof of insurance.

Please note: The successful candidate is required to pass a background check prior to hire and annually while employed, obtain and maintain Pace driver certification, maintain a drivers record clear of major incidents, and pass annual and random drug (including marijuana) and alcohol screenings.