Commercial Claims Manager - Remote Possible at Tower Hill Insurance Group – Gainesville, Florida

Tower Hill Insurance Group has an exciting opportunity for a talented Commercial Claims Manager who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Commercial Claims Manager is responsible for overseeing the end-to-end management of first party commercial property claims. This position ensures the prompt, fair, and cost-effective resolution of claims while maintaining superior customer service standards. The role provides leadership and technical guidance to claims adjusters, manages workload distribution, ensures compliance with state regulations, and drives continuous improvement initiatives within the claims department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Manage day-to-day operations of the commercial claims unit, including property, liability, and complex loss claims.

· Supervise, train, and mentor a team of commercial claims adjusters to ensure consistent application of claims handling standards.

· Oversee vendor selection and onboarding, as well as contract and performance management.

· Review and approve reserves, settlements, and coverage determinations within assigned authority levels.

· Monitor claim files to ensure timely investigations, accurate documentation, and regulatory compliance.

· Collaborate with Underwriting, Risk Management, Legal, and Finance teams to ensure alignment of business objectives.

· Handle escalated or complex claims directly, including mediation, litigation, and large loss files.

· Develop and implement process improvements to enhance claim quality and efficiency.

· Analyze claims data to identify trends, evaluate performance, and recommend strategic initiatives.

· Serve as a subject matter expert on commercial claims policies, systems, and best practices.

· Represent Tower Hill professionally in interactions with insureds, agents, vendors, and external partners.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor’s Degree or higher in Business Administration, Risk Management, Insurance, or related field required. Master’s Degree in Business or related field preferred.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include eight (8) years of relevant experience, with three (3) years in a leadership or supervisory capacity.

EXPERIENCE

Minimum of seven (7) to ten (10) years of relevant work experience required.

CERTIFICATIONS

Property and casualty insurance industry designations preferred (i.e. Associate in Claims [AIC], Chartered Property Casualty Underwriter [CPCU], etc.)

LICENSES

Valid Driver’s License required.

Valid Florida Adjuster’s License required.

* Tower Hill currently operates in a hybrid work environment and may consider candidates located outside of our established office locations. We are presently open to hiring in the following states CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, SC, TN, TX, UT, VA, WV.

Preferred work arrangement hybrid on-site, but remote candidates will be considered based on qualifications and experience.

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident, Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.