Support Technician Airport Systems at Embross – Gatwick, England

Support Technician, United Kingdom

Who are We?

Embross is a world-leading passenger automation and self-service technologies for the global travel market and border services.

We get to think creatively across a diverse range of technologies and applications to solve service and operational challenges for the world’s busiest public transit spaces. If you appreciate making a difference, we should talk.

We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models in an ever-evolving environment.

What are we Looking For?

In order to support our support Team for Gatwick Airport, we are looking for a dynamic Support Technician Airport Systems.The candidate will be responsible for supporting our product by acting as the liaison between the customer and other internal teams.

Your ability to work in a complex environment will also make you an ideal applicant.

Main responsibilities:

• Repair and maintain our systems such as Bag Drop and Kiosks
• Provide immediate support for these systems
• Support & provide troubleshooting when issues arise
• Always look at ways to work more efficiently, improve processes and procedures

Basic Requirements

Required Technical and Professional Knowledge & Skills:

• A minimum 3-year experience in Support hardware
• Networking understanding of PC and protocols including TCP/IP, AD, DHCP, DNS J2EE, Web server solution and Windows desktops,
• Proven work experience of configuration/troubleshooting
• Familiarity with Office 365
• Customer service oriented to represent Embross when on site
• Take ownership of issues and see them through until resolved
• Applicants must be able to attain UK Security Check status.

Education & Qualifications

• Degree/Diploma in computer or similar field
• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Environment :

• A full training package will be given to the right candidates
• Working hours are based on a favorable shift pattern, including public holidays and weekends
• To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience and qualifications

Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

• 8.5 hours
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• United Kingdom: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Job Type: Full-time