Service Desk Support Specialist at Urban League of Portland – Portland, Oregon
Urban League of Portland
Portland, Oregon, 97086, United States
Posted on Nov 1, 2025
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About This Position
Title: Service Desk Support Specialist
Location: Portland, OR, USA
Compensation: $37,704 to $45,245
Full Time / Part Time: Full Time
Portland State University (PSU) is a thriving campus of 27,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by many restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds, and prides itself on providing access for low-income and nontraditional students. Our motto to "let knowledge serve the city", reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America's most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed culture scene.
The Office of Information Technology (OIT) knows that there is plenty of competition in the high-tech industry. So what makes OIT unique? The innovative people that work here often cite the engaging work culture, leadership's investment in professional development and career advancement, and our dedication to autonomy, mastery, and purpose. In OIT, you'll experience firsthand our culture of inclusion, how we encourage a healthy work-life balance, and strive to support our employees professionally and personally. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract more of the same. Read more about why Computerworld Top 100 Best Places to Work in IT named OIT as a great place to work for eight years running at https://www.pdx.edu/oit/employment
The Service Desk Support Specialist provides direct technical support to the campus community and assists in facilitating smooth and functional operations of the Service Desk team.
A day in your life at work may look like this: In the morning, you'll check the schedule against any callouts and redistribute some of our student workforce to ensure support locations are covered for the day. Then, you'll check the Help Desk support queue for new tickets and follow up on any requests you're already handling. After that, you'll staff the in-person, phone, and chat queues for a block of time. Along the way, you may gather with a team of people to consult on a particularly difficult customer issue. On some days, you might be the staff member on duty tasked with monitoring Slack, our team's communication platform, and assisting student agents with handling customer requests and any other logistical things that arise during the day. After that, you may head to a project meeting for an hour, giving your perspective on the project's impact on support operations, and be assigned tasks to handle before the next project meeting. At the end of the day, you'll review your existing requests, send out some questions or updates, and know that tomorrow will bring new challenges your way.
Skills and Requirements
A successful candidate will have experience and knowledge in all of the following:
Preferred Qualifications
A successful candidate will have experience and knowledge in some of the following:
We ask our employees and applicants (that's you!) to align with our OIT Attributes for Success:
- - - Coaching: ability to give, accept, and incorporate feedback from others.
- - - Communication: exchange information and ideas well, both verbally and in writing; communication is an essential tool for effective work and maintaining healthy working relationships.
- - -Innovation: leverage information, imagination, and initiative to identify and build systems and services that create value for our campus community.
- - - Proactive: identify and initiate opportunities to take action and prevent potential problems or threats.
- - - Teamwork: identify with the larger organizational team and your role within it; share resources, respond to requests, and support OIT organizational strategy.
Key Cultural Competencies
Creates an environment that acknowledges, encourages, and celebrates differences.
Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
Adheres to all PSU policies, including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Work Days/Hours:
On-Campus, normally Monday-Friday 8am - 5pm with the possibility of some overtime.
The starting annual salary rate for this position will be between $37,704 and $45,245 per year with an excellent benefits package, including 95% employer-paid health insurance premiums (employees and eligible dependents) and significantly reduced tuition rates for employees and eligible dependents at any of the Oregon Public Universities. After completing six full months, employees are eligible for an employer-paid retirement program in addition to two voluntary programs. Wellness options include access to the PSU rec center at a reduced rate and free wellness programs. For a better understanding of how all these benefits enhance the value of your annual salary, visit the PSU Total Compensation Calculator page. You will need to pass a background check and must be legally authorized to work in the United States as our department is unable to sponsor visa applications.
If this sounds like an exciting opportunity for you, please read the qualifications in the full job announcement and apply at (Insert posting when ready)
If you have a disability and would like to request an accommodation in order to apply for a position or once you receive a position with Portland State University, please call 503-725-4926 or email [email protected] .
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification in the job description, including the preferred qualifications. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We encourage you to apply, even if you don't believe you meet every one of our preferred qualifications. We highly encourage you to read through all of the minimum qualifications and address how your skills relate to each of them in either your resume or cover letter.
Additional Application Instructions
Apply online at https://jobs.hrc.pdx.edu/postings/48429
Location: Portland, OR, USA
Compensation: $37,704 to $45,245
Full Time / Part Time: Full Time
Portland State University (PSU) is a thriving campus of 27,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by many restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds, and prides itself on providing access for low-income and nontraditional students. Our motto to "let knowledge serve the city", reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America's most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed culture scene.
The Office of Information Technology (OIT) knows that there is plenty of competition in the high-tech industry. So what makes OIT unique? The innovative people that work here often cite the engaging work culture, leadership's investment in professional development and career advancement, and our dedication to autonomy, mastery, and purpose. In OIT, you'll experience firsthand our culture of inclusion, how we encourage a healthy work-life balance, and strive to support our employees professionally and personally. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract more of the same. Read more about why Computerworld Top 100 Best Places to Work in IT named OIT as a great place to work for eight years running at https://www.pdx.edu/oit/employment
The Service Desk Support Specialist provides direct technical support to the campus community and assists in facilitating smooth and functional operations of the Service Desk team.
A day in your life at work may look like this: In the morning, you'll check the schedule against any callouts and redistribute some of our student workforce to ensure support locations are covered for the day. Then, you'll check the Help Desk support queue for new tickets and follow up on any requests you're already handling. After that, you'll staff the in-person, phone, and chat queues for a block of time. Along the way, you may gather with a team of people to consult on a particularly difficult customer issue. On some days, you might be the staff member on duty tasked with monitoring Slack, our team's communication platform, and assisting student agents with handling customer requests and any other logistical things that arise during the day. After that, you may head to a project meeting for an hour, giving your perspective on the project's impact on support operations, and be assigned tasks to handle before the next project meeting. At the end of the day, you'll review your existing requests, send out some questions or updates, and know that tomorrow will bring new challenges your way.
Skills and Requirements
A successful candidate will have experience and knowledge in all of the following:
- Experience working in a collaborative, technical, team-oriented environment.
- Experience providing customer service/support.
- Ability to communicate with both technical and non-technical customers with diverse perspectives and backgrounds.
- Experience with Mac and/or PC operating systems.
- Familiarity with common computing hardware, such as desktops, laptops, and smartphones.
Preferred Qualifications
A successful candidate will have experience and knowledge in some of the following:
- Experience writing procedures or technical documentation.
- Familiarity with printers, copiers, or other office equipment.
- Experience with ticketing systems or other request-tracking tools.
- Basic knowledge of networking concepts and troubleshooting.
- Experience working in an IT support role.
We ask our employees and applicants (that's you!) to align with our OIT Attributes for Success:
- - - Coaching: ability to give, accept, and incorporate feedback from others.
- - - Communication: exchange information and ideas well, both verbally and in writing; communication is an essential tool for effective work and maintaining healthy working relationships.
- - -Innovation: leverage information, imagination, and initiative to identify and build systems and services that create value for our campus community.
- - - Proactive: identify and initiate opportunities to take action and prevent potential problems or threats.
- - - Teamwork: identify with the larger organizational team and your role within it; share resources, respond to requests, and support OIT organizational strategy.
Key Cultural Competencies
Creates an environment that acknowledges, encourages, and celebrates differences.
Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
Adheres to all PSU policies, including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Work Days/Hours:
On-Campus, normally Monday-Friday 8am - 5pm with the possibility of some overtime.
The starting annual salary rate for this position will be between $37,704 and $45,245 per year with an excellent benefits package, including 95% employer-paid health insurance premiums (employees and eligible dependents) and significantly reduced tuition rates for employees and eligible dependents at any of the Oregon Public Universities. After completing six full months, employees are eligible for an employer-paid retirement program in addition to two voluntary programs. Wellness options include access to the PSU rec center at a reduced rate and free wellness programs. For a better understanding of how all these benefits enhance the value of your annual salary, visit the PSU Total Compensation Calculator page. You will need to pass a background check and must be legally authorized to work in the United States as our department is unable to sponsor visa applications.
If this sounds like an exciting opportunity for you, please read the qualifications in the full job announcement and apply at (Insert posting when ready)
If you have a disability and would like to request an accommodation in order to apply for a position or once you receive a position with Portland State University, please call 503-725-4926 or email [email protected] .
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification in the job description, including the preferred qualifications. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We encourage you to apply, even if you don't believe you meet every one of our preferred qualifications. We highly encourage you to read through all of the minimum qualifications and address how your skills relate to each of them in either your resume or cover letter.
Additional Application Instructions
Apply online at https://jobs.hrc.pdx.edu/postings/48429
Job Location
Portland, Oregon, 97086, United States