Remote Technical Support Specialist at Williams Executive Search, Inc. – St. Louis Park, Minnesota

Job Description:
We are seeking a Remote Technical Support Specialist to assist customers with product-related technical issues. This role is ideal for someone with strong troubleshooting skills and a passion for customer service.

Responsibilities:

• Provide remote IT/technical support via chat, email, and phone.
• Diagnose and resolve technical issues related to software, hardware, or digital services.
• Guide users through troubleshooting steps and product usage.
• Document common issues and recommend improvements to the tech team.
• Stay up-to-date with company products and industry trends.

Requirements:

• 1+ years of experience in technical support or IT helpdesk roles.
• Strong understanding of operating systems, networking, and software troubleshooting.
• Excellent problem-solving and customer service skills.
• Ability to communicate technical solutions to non-technical users.
• Familiarity with helpdesk tools (Zendesk, Freshdesk, etc.) is a plus.