SMB Sales & Renewals Specialist at Jobgether – United States
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About This Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a SMB Sales & Renewals Specialist in United States.
This role sits at the intersection of new business acquisition and customer lifecycle management, blending inbound sales execution with retention and account growth responsibilities. You will act as a first point of contact for prospective SMB customers, quickly qualifying leads and converting them into active opportunities through phone, video, email, and digital outreach. Alongside acquisition, you will manage an assigned book of business, ensuring strong relationships, timely renewals, and proactive expansion efforts. The position requires a highly commercial mindset, capable of balancing pipeline generation with customer success outcomes. You will be responsible for identifying upsell and cross-sell opportunities while ensuring customers receive continuous value throughout their journey. Success in this role depends on your ability to move fluidly between sales, account management, and customer advocacy in a fast-paced SaaS environment.
- Manage and convert inbound leads by responding quickly to inquiries, qualifying prospects, and advancing opportunities through effective outreach across multiple channels.
- Support seamless handoff of non-SMB opportunities to enterprise or account management teams to ensure proper coverage and continuity.
- Own and grow an assigned customer portfolio by maintaining regular engagement, driving renewals, and identifying expansion opportunities.
- Act as the primary customer contact for product-related questions, removing friction and supporting progression through the sales cycle.
- Present product capabilities clearly and tailor solutions based on customer needs and use cases.
- Analyze customer usage data to identify renewal risks and uncover upsell and cross-sell opportunities.
- Maintain accurate CRM records, ensuring reliable tracking of pipeline activity, forecasting, and customer interactions.
- Contribute to scalable sales processes by documenting best practices, workflows, and onboarding improvements.
- Deliver consistent results against monthly and quarterly revenue targets while maintaining strong customer satisfaction.
- Strong curiosity and ability to understand customer challenges and translate them into commercial opportunities across sales and retention.
- Bachelor’s degree in business or a related field, or equivalent professional experience in sales, customer success, marketing, or similar roles.
- 2–3 years of experience in SaaS sales, lead qualification, or customer success, ideally within fraud, payments, or identity-related industries.
- Excellent communication skills across phone, video, email, and written formats with a professional and engaging style.
- Strong organizational skills with attention to detail, especially for managing renewals, pipeline tracking, and forecasting accuracy.
- Proven ability to manage multiple priorities in a fast-paced environment, including inbound leads, renewals, and upsell initiatives.
- Self-starter mindset with strong follow-up discipline, persistence, and ability to move opportunities forward independently.
- Relationship-building strengths with the ability to influence decisions and build trust throughout the customer lifecycle.
- Bonus: Experience with Salesforce, LinkedIn Sales Navigator, or outbound tools such as Apollo or Outreach.
- Competitive compensation aligned with experience and performance.
- Performance-based incentives tied to revenue and customer growth outcomes.
- Flexible working arrangements, including remote work options.
- Comprehensive health and wellness coverage (medical, dental, and vision where applicable).
- Opportunities for professional development and career progression in a fast-growing SaaS environment.
- Access to modern sales tools and technologies to support success.
- Collaborative and results-driven team culture.