Advanced Office Clerk at Professional Performance Development Group – Bethesda, Maryland

About Company:

Since 1984, Professional Performance Development Group (PPDG) has been proudly Serving Heroes by connecting exceptional healthcare professionals with rewarding opportunities across military, federal, and commercial healthcare facilities. Guided by our core principles of excellence, integrity, and collaboration, we are dedicated to delivering high-quality staffing solutions that strengthen the delivery of patient care nationwide. Rooted in a culture of Linked Prosperity, PPDG values the success of our clients, employees, and partners alike—offering competitive compensation, comprehensive benefits, professional growth, and a cooperative workplace built on trust, respect, and service. As a proud Department of Defense Partner Employer and participant in the Military Spouse Employment Partnership (MSEP), PPDG remains committed to supporting our Nation’s Finest through meaningful careers that make a lasting impact.

Location: WRNMMC, Bethesda, MD
Schedule: M–F, 8-hour shift between 0645–1700 (30-min unpaid lunch)
Reports To: TBD

Provides clerical and administrative support for the Radiology department. Schedules patient appointments in MHS GENESIS for primary, specialty, and subspecialty care. Contacts patients to schedule, reschedule, or cancel visits, including consult/referral appointments. Supports medical records functions by processing, maintaining, and organizing inpatient and outpatient records and ensuring compliance with regulatory requirements.

• High school diploma or GED

• Minimum 12 months office experience

• Knowledge of military structure, Microsoft Office, medical terminology, and HIPAA

• Strong interpersonal, communication, and organizational skills

• Ability to work independently, apply judgment, and learn in-house scheduling systems

• Receive and direct phone calls and visitors; provide basic authorized information

• Schedule, modify, and process appointments in MHS GENESIS

• Arrange consults, follow-up visits, x-rays, and lab tests; explain preparation requirements

• Screen walk-in patients and review documents for eligibility; coordinate with providers

• Retrieve and relay lab and imaging results to clinical staff

• Maintain, assemble, file, and audit patient medical records for accuracy and completeness

• Prepare meeting minutes and compile patient data as requested

• Manage calendars, coordinate meetings, send reminders, and book conference rooms

• Use office automation systems to create reports, maintain files, and support daily operations

• Monitor kiosk check-ins, greet/escort patients, and ensure timely provider contact

• Coordinate clinic space and workflow with cardiology, vascular surgery, and CT surgery teams

• Typical workload includes:

  • Daily reception of visitors and phone inquiries

  • Daily patient screening and appointment scheduling

  • ~30 x-ray/lab appointments scheduled daily

  • ~30 lab results relayed daily

  • Scheduling for ~20 cardiothoracic patients

• Assist patients with kiosk check-in technology