Service Dispatcher at Master Solutions, Inc. – Naperville, Illinois

Do you love helping customers, juggling busy schedules, and keeping a team on track? Thrive in a fast-paced environment with clear communication and strong organization? If you enjoy making a difference every day, we’d love to talk.

Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is hiring a Service Dispatcher. You’ll be the communication hub between clients and technicians, triaging requests, scheduling resources, and keeping support running smoothly. No technical expertise needed, so if you’re organized, customer-focused, and enjoy keeping operations moving, let’s connect!

To the qualified Service Dispatcher, we offer:Competitive Compensation – $42,000 - $55,000 based on experienceSign-On Bonus – Join our team and get rewarded from the startPaid Overtime – Earn extra for the hard work you put inGenerous Paid Time Off – Start with 10 days of PTO per year plus holidaysComprehensive Health Benefits – Medical, dental, and vision insurance401(k) with Company Match – Invest in your futurePrimary Duties of the Service Dispatcher:
Service Coordination & Scheduling

Prioritize and schedule service tickets for technicians.

Monitor the service board and follow up to keep tickets moving.Balance workflow to match technician availability with client needs.Client Communication

Act as the first point of contact for service requests.

Gather key details, triage issues, and route tickets appropriately.Documentation & Process Support

Keep ticket notes, client details, and schedules accurate and current.

Maintain dispatch systems/workflows and recommend process improvements.Operational Support

Track SLAs and response times to support service metrics.

Help prepare daily schedules, reports, and follow-up lists.Professional Expectations for the Service Dispatcher:

• Alignment with Company Values
• Excellent Communication & Customer Service
• Problem-Solving & Proactive Thinking
• Time Management & Organization
• Team Collaboration
• Willingness to Learn & Taking Initiative.

Master Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois.

Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, you’ll work directly with clients, providing the technology solutions they need to achieve their business goals.