Home Checkup Manager at Frontline Homeowners Insurance – Lake Mary, Florida

At Frontline Insurance, we are on a mission to Make Things Better, and our Home Checkup Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Home Checkup Manager where you can make a meaningful impact and grow your career, your next adventure starts here!

Our Home Checkup Manager enjoys robust benefits:

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as a Home Checkup Manager:

• Operational Management
  • Lead daily Home Checkup inspection review operations, ensuring consistent execution across workflows.

  Creates training content for risk exposures and new products found in the inspection process
  • Monitor order levels, backlog trends, and turnaround times to maintain service level expectations.
  • Allocate work and prioritize queues based on business needs, effective dates, and risk exposure.
  • Ensure inspection alerts are processed in accordance with underwriting guidelines and internal procedures.

  
  People Leadership
  • Directly manage, coach, and develop Home Checkup analysts.
  • Conduct regular performance check‑ins, feedback sessions, and formal evaluations.
  • Support onboarding, training completion, and ongoing skill development.
  • Promote accountability, engagement, and adherence to departmental standards.

  
  Performance and Quality Oversight
  • Establish, monitor, and report on productivity and performance metrics.
  • Partner with QA and Training teams to address trends, rework, and coaching needs.

  
  Workflow and Process Oversight
  • Oversee inspection alert intake, prioritization, and progression through systems.
  • Identify workflow inefficiencies, risks, or bottlenecks and recommend improvements.
  • Support system changes, automation efforts, and process enhancements.

  
  Cross‑Functional Collaboration
  • Serve as a primary point of contact between Home Checkup and Underwriting leadership.
  • Collaborate with IT, Product, QA, Training, and Vendor partners as needed.
  • Communicate operational impacts related to system issues, volume changes, or process updates.
  • Support enterprise initiatives impacting inspection processing.

  
  Reporting and Communication
  • Prepare and deliver operational reports to leadership.
  • Communicate priorities, expectations, and changes clearly to the team.
  • Escalate risks or issues with appropriate context and recommendations.
  • Maintain transparent and professional communication with stakeholders.

  
  Risk and Compliance
  • Ensure adherence to underwriting guidelines, regulatory requirements, and internal controls.
  • Maintain audit‑ready documentation and processes.

  Other duties may be assigned.

What we are looking for as a Home Checkup Manager :

Construction, insurance or related industry related experience is highly preferred. High school diploma or general education degree (GED); additionally, any undergraduate education desirable, or one to three years related experience and/or training; or equivalent combination of education and experience.

Why work for Frontline Insurance?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.

We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.