Program Assistant - OAC at FOREST HILLS COMMUNITY HOUSE – Flushing, New York

Program Assistant – Older Adult Center (Jamaica OAC)

Location: Jamaica, NY
Department: Older Adult Services
Status: Full-Time
Schedule: Monday – Friday, 35 hours per week
Compensation: $17.00 – $18.00 per hour

Queens Community House (QCH) provides a network of programs for children, youth, and older adults throughout the diverse communities of Queens. Our mission is to empower individuals and families with the tools to enrich their lives and build healthy, inclusive communities.

The Program Assistant is an integral member of the Jamaica Older Adult Center (OAC) team, working alongside the Director, Assistant Director, Kitchen Aide, and a rotating team of Case Workers and Program Instructors/Consultants.

This role provides essential clerical, administrative, and programmatic support to ensure the smooth day-to-day operations of the center. The Program Assistant serves as a key point of contact for participants and helps create a welcoming, organized, and engaging environment.

Administrative & Clerical Support

• Greet participants and visitors in a warm and professional manner, both in person and over the phone
• Provide information, referrals, and general guidance to participants
• Prepare, print, and distribute flyers and program materials
• Register new participants and maintain accurate membership records
• Perform daily scanning and/or manual entry of participant and program data

Data Entry & Reporting

• Enter daily program activity units into STARS/PeerPlace
• Reconcile daily activity logs with recorded units for accuracy
• Prepare and submit monthly reports based on activity data
• Collaborate with the Database Manager to maintain accurate participant records and program information

Program Support

• Assist with setup and breakdown of meal service and program activities
• Support congregate lunch distribution and daily operations
• Assist with health, wellness, educational, and recreational programming
• Lead outreach efforts to increase participant enrollment and engagement

Professional Development

• Meet and maintain agency-wide performance standards
• Participate in required trainings and professional development opportunities
• Contribute to annual training plans and program evaluations

• High School Diploma or GED required
• Minimum of 2 years of administrative or customer service experience
• Demonstrated ability to work effectively with older adults with patience, empathy, and flexibility
• Strong written and verbal communication skills
• Self-motivated and resourceful; able to work independently and collaboratively
• Proficiency in Microsoft Office (Word, Excel, Outlook) and database systems
• Bilingual required: Spanish, Bengali, or Hindi
• Familiarity with basic accounting or bookkeeping preferred

Queens Community House offers a comprehensive benefits package to eligible employees, including:

• 403(b) retirement plan with employer contribution
• Generous paid time off (vacation, sick leave, and holidays)
• Employee Assistance Program (EAP)
• Professional development and training opportunities

At QCH, you’ll be part of a mission-driven organization dedicated to strengthening communities and supporting individuals across all stages of life. We value collaboration, inclusivity, and professional growth.