Operations Associate at Lutheran Social Services of the Southwest – Phoenix, Arizona

Operations Team Member

Lutheran Social Services of the Southwest (LSS-SW) is hiring an Operations Associate to help keep our facilities, supplies, and day-to-day operations running smoothly. This is a hands-on role that supports multiple sites and teams, grounded in a strong culture of service, responsiveness, and support.

What You’ll Do:

• Keep office and common areas stocked with supplies, including kitchen and breakroom essentials
• Monitor inventory levels and restock and reorder supplies with a strong focus on cost awareness and minimizing waste
• Coordinate with property management and vendors to address maintenance and facility needs
• Support basic safety and security practices, including reporting concerns and helping maintain secure, functional spaces
• Assist with managing keys, access, and overall site readiness
• Help maintain the organization’s vehicle fleet:
  • Schedule and take vehicles in for routine maintenance
  • Wash and clean vehicles regularly
  • Track vehicle use and condition
• Assist with driver safety efforts by helping track vehicle inspections, reporting issues, and supporting safe-use practices
• Maintain and update operational tracking tools using Excel (inventory, fleet, and general logs)
• Support accounts payable processes by organizing, tracking, and maintaining records (e.g., invoices, receipts, and documentation), without direct responsibility for payment processing
• Respond to staff requests with a customer-service mindset, helping remove barriers so teams can focus on their work

What We’re Looking For:

• Basic Excel skills (updating spreadsheets, tracking information, simple formulas)
• Strong attention to detail and consistent follow-through
• Ability to be resourceful and cost-conscious when managing supplies and vendors
• Comfortable with hands-on tasks (lifting, moving supplies, traveling between sites)
• Organized and able to manage multiple responsibilities at once
• Clear communication and a proactive, problem-solving approach
• Commitment to supporting others with a helpful, team-oriented mindset
• Valid driver’s license and reliable transportation
• Must successfully pass all required background screenings, including Central Registry

Work Environment:

• Active, on-the-go role with a mix of office and field-based responsibilities
• Regular interaction with staff, vendors, and property contacts
• A team culture that values reliability, respect, and supporting one another’s success