Account Manager at Agora Refreshments – SeaTac, Washington

About Agora Refreshments

Agora Refreshments is a full-service, customer-obsessed, breakroom-supply company, creating vibrant and refreshing workplace experiences. From modern water and coffee equipment to curated snacks, craft beer, wine, and cold brew on tap, we redefine office culture. Serving satisfied customers across Seattle, WA, Portland, OR, and Austin, TX, we bring a personalized touch to every workplace we serve.

We’re looking for people who are eager to challenge the status quo, who see detail as the difference between good and great, and who believe that their work can bring joy and connection to others. At Agora Refreshments, you’ll join a diverse team where your ideas are valued, your enthusiasm is contagious, and where every role contributes to our collective mission of refreshing lives. If you’re adaptable, passionate about quality, and ready to be part of a team that cares as much about innovation as it does about community, you’re exactly who we want on board.

Agora Refreshments provides health and time-off benefits because we believe that supporting our employees' well-being is essential to their success and our collective growth. All full-time employees (30+ hrs) are eligible to enroll in our Medical, Dental and Vision insurance. We also provide Long Term Disability and Life insurance at no cost to the employee. Agora Provides Paid Time Off including Vacation, Sick and 11 paid holidays to ensure all employees have some time to rest, recharge and spend time seeing the people and doing the things we love.

Agora Refreshments is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristic. We believe in creating a diverse and inclusive community where every individual is empowered to share their unique perspectives. If you require any reasonable accommodations during the recruitment or hiring process, please let us know.

Upon request, alternative formats and support for non-English speakers, as well as accommodations pursuant to the Americans with Disabilities Act (ADA), are available.

Position Summary
The Account Manager is responsible for managing and growing a portfolio of corporate clients. This role focuses on building strong relationships, understanding client needs, ensuring service excellence, and identifying opportunities to expand product offerings. The ideal candidate is proactive, customer‑centric, and skilled at problem‑solving in a fast‑paced service environment.

Key Responsibilities
Client Relationship Management

• Serve as the primary point of contact for assigned accounts.
• Conduct regular check‑ins (virtual or onsite) to ensure client satisfaction and address needs.
• Build strong, long‑term relationships with office managers, facilities teams, and other key stakeholders.

Service Excellence & Issue Resolution

• Monitor service delivery quality and respond quickly to escalations.
• Partner with operations, logistics, and customer service teams to resolve issues efficiently.
• Track recurring problems and recommend process improvements.

Account Growth & Retention

• Identify upsell/cross‑sell opportunities based on client usage, new products, and company initiatives.
• Prepare proposals for expansions, equipment upgrades, and additional services.
• Drive high retention rates through proactive engagement and excellent service.

Business Reviews & Reporting

• Conduct quarterly or annual business reviews with key clients.
• Analyze consumption trends, service history, and product performance to recommend improvements.
• Maintain accurate account notes and activity logs in CRM systems.

Cross‑Functional Collaboration

• Work closely with sales to support onboarding of new clients.
• Partner with inventory teams to forecast product needs for large accounts.
• Coordinate with the operations team on equipment installations, maintenance, and service schedules.

Qualifications
Required

• 2+ years in account management, customer success, client services, or related field.
• Strong communication, presentation, and relationship‑building skills.
• Ability to manage a diverse portfolio of clients with varied needs.
• Problem‑solving mindset with a focus on customer satisfaction.
• Comfortable using CRM or account‑management tools (e.g., HubSpot, Salesforce, or similar).

Preferred

• Experience in office services, food & beverage, hospitality, or delivery‑based businesses.
• Familiarity with service route operations or inventory‑based businesses.
• Experience supporting both SMB and mid‑market clients.

Success Metrics

• Client satisfaction / NPS scores
• Account retention and renewal rates
• Upsell / cross‑sell revenue
• Response time to issues
• Accuracy and consistency of CRM documentation

Working Conditions

• Hybrid role with local travel to client sites.
• Occasional support for client events or special onsite needs.

Equal Employment Opportunity Statement

We are an equal opportunity employer and comply with all applicable federal, state, and local laws. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, or any other characteristic protected by law.

Americans with Disabilities Act (ADA) Accommodation

Reasonable accommodation is available to qualified individuals with disabilities upon request. If you require assistance or accommodation due to a disability, please contact Human Resources at HR@agorarefreshments.com to begin the interactive process.

At-Will Employment

Employment with Agora Refreshments is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause and with or without notice.

Background Check & Drug Testing

Employment is contingent upon successful completion of a background check and, where permitted by law, a drug screening.