Fairfield Inn & Suites Milwaukee West - Front Desk Agent at Aimbridge Hospitality – West Milwaukee, Wisconsin

Fairfield Inn & Suites Milwaukee West - Front Desk Agent
This role requires open availability, including weekends and holidays, for 2-3 days/wk.
Shifts are 7:00am3:00pm and 3:00pm11:00pm, and the schedule may vary based on hotel demand.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Youre the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, youre all about making their stay unforgettable.
• Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether its chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, youre already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

The property has a 24-hour front desk, a shared lounge and luggage storage for guests. At the hotel, all rooms include a desk. Complete with a private bathroom equipped with a bath or shower and a hairdryer, all rooms at Fairfield Inn & Suites by Marriott Milwaukee West have a flat-screen TV and air conditioning, and selected rooms also offer a seating area. The rooms feature a closet. Guests at the accommodation can enjoy a buffet or an American breakfast. Guests at Fairfield Inn & Suites by Marriott Milwaukee West will enjoy access to the gym and business center, where newspapers and a fax machine and photocopier are available. Milwaukee is 3.5 miles from the hotel, while Grafton is 25 miles from the property. The nearest airport is General Mitchell International Airport.

Application deadline for Colorado positions: This role requires open availability, including weekends and holidays, for 2-3 days/wk. Shifts are 7:00am3:00pm and 3:00pm11:00pm, and the schedule may vary based on hotel demand.