Receptionist/MA at Serve the People – Santa Ana, California

· Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible.

· Accurately schedules for assigned clinicians, ensuring that schedule reflects appropriate clinician and effective use of clinical hours.

· Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed.

· Pre-registers all patients for assigned clinicians, asking and recording answers to all pre-registration questions and deletes the day’s cancellations from the computer.

· Greets patients and visitors in a prompt, courteous, and helpful manner.

· Attaches all appropriate paperwork such as financial assistance forms and POS reports to encounter forms and valuate financial status of all patients.

· Performs financial transactions at the time of the visit, including collecting all co-payments and keeping record of unpaid amounts.

· Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms.

· Performs financial transactions at the time of the visit, including collecting all co-payments and keeping record of unpaid amounts.

· Accurately closes the day and balances cash bag.

· Answers telephones, handling calls as needed and taking messages when appropriate.

· Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages.

· Determine patient eligibility for appropriate programs.

· Follow up on all pending applications to ensure enrollment process is completed.

· Fosters an environment that promotes trust and cooperation among all staff of STP.

· Enforces clinic policies and procedures to ensure that the principles of STP are implemented.

· Maintains confidentiality of all patient and employee information to all except designated employees.

· Participates in all mandatory STP meetings and training sessions, as well as any additional assigned training programs.

· Participates in customer service related issues. Adheres to the following customer service values created for STP.

· Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties.

· Effectively maintains and protects the confidentiality of all medical records and patient information as well as assist patients with enrollment applications.

· Maintain accuracy of patient demographics and financial information in PMS.

· Prepares the exam room and work station for clinician; cleans and stocks rooms in between patients.

· Participates in the morning huddle according to predefined huddle criteria to prepare the chart for the clinician.

· Performs data collection for assessment purposes under the direction of an RN or clinician.

· Assumes responsibility for and delegates daily tasks as delineated in “Responsibility for Daily Tasks Summary”.

· Prepares the patient and assists the clinician with exams and procedures when needed.

· Administers injections and diagnostic test/referrals as ordered, including immunizations, completing lab and x-ray requisitions and other services ordered by the clinician.

· Documents all immunizations according to standards and reports any safety hazards.

· Performs diagnostic and laboratory tests including but not limited to audiometry, EKG, spirometry, urine dips, acu-check, urine HCG, hemocue hemoglobin, etc. according to STP competency standards.

· Performs age appropriate screening as needed or as directed by clinician.

· Performs end of shift tasks for room closure and equipment.

· Assures efficient patient flow by ongoing assessment of clinician schedule, and working with other staff to minimize patient waiting time.

· Follows STP standards for Universal Precautions when working with potentially infectious materials (blood or body fluids).

· Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible and alerts supervisor or designated person to needed supplies/equipment.

· Comply with all safety, emergency, hazard, OSHA, sterilization, clinical, quality assurance, and administrative protocols, guidelines, and standards.

· Adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications.

· Perform other duties as assigned by the executive leadership and administration.

• Current Medical Assistant certification
• Basic Life Support (BLS) Certificate
• 1 year front and back office experience, preferred
• Electronic Medical Record system experience
• Basic knowledge of medical terminology preferred
• High school diploma required or equivalent
• Electronic Medical Record system experience preferred (ECW preferred)
• Experience working with patient registration procedures