Customer Care Service Technician (Residential Home Warranty) at Home Creations – Oklahoma City, Oklahoma

Position : Customer Care Service Technician (Residential Construction Home Warranty)

Department: Customer Care

FLSA: Salaried - Non-Exempt

Location: Oklahoma City Metro, Norman, and Edmond

Hours: Monday-Friday 8:00 AM to 5:00 PM (nights & weekends for emergencies)

General Purpose : To complete all Customer Care service requests in assigned area of the metro.

Supervision Received : Reports to the Director of Customer Care.

Supervision Exercised : None

Essential Duties and Responsibilities :

• Responsible for conducting homeowner orientations and quality inspections
• Coordinate customer appointments and ensure satisfaction
• Present recommendations to Director of Customer Care
• Provide status reports on any open service request
• Follow up on outstanding work orders
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers
• Attend bi-weekly meetings and communicate progress reports
• Attend all staff meetings
• Establish a positive rapport with customers, vendors, and subcontractors
• Establish a positive rapport with Construction Managers and Superintendents/Builders
• Perform minor repairs in residential homes
• Work as on call emergency/afterhours contact on rotational basis with the other Service Techs
• Safety sensitive position
• Any other duties assigned

Minimum Qualifications:

• 5+ years of work related experience in warranty, customer care, construction, maintenance, or similar field.
• High school diploma or GED required
• Some college is preferred
• Valid drivers license
• Clean driving record (must qualify to add on company insurance)

Knowledge, Skills, and Ability

• Strong Maintenance and repair background
• Must have general knowledge of Microsoft Excel
• Must have general knowledge of Microsoft Outlook
• Must be able to confidently use a smartphone (iPhone)
• Must have professional writing skills
• Knowledge of basic construction procedures
• Ability to coordinate and plan own schedule
• Strong organizational and communication skills
• Good time management skills
• Willingness to be a member of a dedicated team

Work Environment: Driving and Outside environment. The noise level is moderate but varies.

Physical Demands: Occasionally required to sit and use their fingers, to handle or feel. Occasionally required to stand, walk, reach with arms and hands, and to stoop or kneel. Must be able to carry equipment up to 50 lbs. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Exposure to outdoor work sites; dirt, dust, fumes, heat, cold, noise, odors, wetness, humidity, and darkness. Some bending stooping, climbing, reaching, crawling, lifting, carrying, and walking. Subject to driving to various locations in varying whether conditions. Safety sensitive position.

Tool and Equipment: iPad, iPhone, company vehicle, and some hand/power tools provided.

Expectations for all Employees :

All employees will support the organizations mission and vision by exhibiting the following behaviors:

• Excellence and competence
• Collaboration and innovation
• Respect and Dedication
• Accountability and Ownership

Home Creations is an equal opportunity employer.

Keywords: home warranty, custom er care, r esidential home warranty, service technician, home owner orientation, QI, quality inspection, service request, work orders, scheduling, company vehicle