Customer Care Service Technician (Residential Home Warranty) at Home Creations – Moore, Oklahoma

Location 2252 N BROADWAY ST, USA, Moore, OK, 73160-4303
Job Category Customer Care/Warranty
Employee Type FT Exempt

Description

Position: Customer Care Service Technician (Residential Construction Home Warranty)

Department: Customer Care

FLSA: Salaried - Non-Exempt

Location: Oklahoma City Metro, Norman, and Edmond

Hours: Monday-Friday 8:00 AM to 5:00 PM (nights & weekends for emergencies)

General Purpose: To complete all Customer Care service requests in assigned area of the metro.

Supervision Received: Reports to the Director of Customer Care.

Supervision Exercised: None

Essential Duties and Responsibilities:

• Responsible for conducting homeowner orientations and quality inspections
• Coordinate customer appointments and ensure satisfaction
• Present recommendations to Director of Customer Care
• Provide status reports on any open service request
• Follow up on outstanding work orders
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers
• Attend bi-weekly meetings and communicate progress reports
• Attend all staff meetings
• Establish a positive rapport with customers, vendors, and subcontractors
• Establish a positive rapport with Construction Managers and Superintendents/Builders
• Perform minor repairs in residential homes
• Work as on call emergency/afterhours contact on rotational basis with the other Service Techs
• Safety sensitive position
• Any other duties assigned