Lead Housekeeper at PWP, LLC – Los Angeles, California

The Housekeeping Team vision is:

1. To maintain family home environments to the highest standards.
2. To work with Parkway management staff as a team to create a well-functioning home for the Family and their guests.
3. To deliver effective, high quality cleaning service

In addition to housekeeping duties, the Lead Housekeeper will, collaborate with and lead 1-2 housekeepers with the ability to function independently to execute responsibilities as described below.

Schedule is 40 hours a week, plus pre-approved overtime.

Leadership:

• Lead and work as part of a cohesive housekeeping team, with respect for the family, guests, and coworkers at all times.
• Provide a genuine sense of hospitality to the family and guests.
• Promote a warm, friendly and respectful atmosphere in dealing with the housekeeping team.
• Address family, guests and staff concerns and requests quickly and follow them through to completion.
• Observe all of the house rules and regulations governing the use of the Client’s facilities.
• Maintain supply inventory.
• Work in a safe manner, reading all information on chemicals used, Safety Data Sheets, GHS information and equipment manuals in accordance with OSHA requirements.

General Housekeeping duties:

Perform a variety of general housekeeping duties for the main residence, guest houses and other buildings on site:

• Report all facility defects and areas of concern to the Estate Manager.
• Spot clean rugs, carpets, upholstered furniture, and/or draperies.
• Mop and vacuum floors.
• Sweep interior and exterior porch of the house.
• Remove debris from driveways, garages, and swimming pool areas.
• Dust all surface and objects
• Empty wastebaskets and recycling. Transport all to disposal areas, sort recyclables.
• Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or for powered scrubbing and waxing machines.
• Keep storage areas well-stocked, clean, and tidy.
• Polish silver accessories and metalwork such as fixtures and fittings.
• Wash walls, ceilings, and woodwork, waxing and polishing as necessary.
• Dust and clean of screens and windows, supplementing a contracted window cleaning company.
• Clean all dishes, glasses, silver and cooking utensils.
• Perform routine maintenance of all kitchen equipment.
• Sort and count clean linens, and store them in linen closets.
• Pick up, sort, wash, dry, fold, iron and mend clothes and household linens.
• Hand wash and send out for dry cleaning as needed.
• Maintain bathrooms and sanitize all toilets and sinks.
• Replenish all guest supplies and amenities, including food and toiletries, etc.
• Deliver items to guest houses when necessary.
• Take care of and feed pets.
• Carry linens, towels, toilet items, and cleaning supplies.
• Clean and prepare fireplaces as needed.
• Strip and make beds daily or every other day.
• Maintain cleanliness of exercise equipment.
• Organize and maintain household areas.
• Prepare rooms for meetings, and arrange decorations and furniture for social or business functions.
• Perform deep cleaning projects on weekly, monthly and annual schedules.

Additional managerial duties include assisting the estate manager with:

• The scheduling of the housekeeping staff.
• Quality control and productivity of housekeeping team.
• The ordering of supplies.
• Specialty shopping and errand running as needed.
• Inventory checking and stocking of all properties with necessities, including but not limited to: groceries, sundry items, prescriptions, paper products, health and beauty items, and cleaning/maintenance supplies.

Occasional Duties:

• Receive training on the basic operation of AV/lighting equipment, HVAC thermostats, security systems, including cameras and alarms.
• Attend all relevant meetings.
• Assist with any special projects or other duties as assigned

Additional Requirements:

• Ability to maintain high level of confidentiality and discretion in performing the duties for the family and estate staff.
• Be honest and trustworthy.
• Be respectful.
• Be flexible.
• Demonstrated positive, strong customer service interest, skills and experience.
• Demonstrate sound work ethics.
• A high school diploma or equivalent is required.
• Training in high end household cleaning and management.
• Bilingual, proficient in English and Spanish; both written and oral required.
• Effective use of email and texting on computer and phone
• Effective verbal and listening communication skills
• Minimum of 5-7 years of experience working in a housekeeping role in hotel, commercial offices or private residence environment preferred.
• Excellent interpersonal skills
• Attentions to detail and high level of accuracy
• Ability to maintain positive work atmosphere by behaving modeling, and communicating in an effective manner with family, guests, coworkers and management
• Professional appearance and demeanor

Time Spent on Computer (what percent of each day?)

• Less than 15%

Does the job require a constant amount of standing, sitting, walking, etc? If yes, what percent of each day?

• Varies day-to-day

Does the job require any type of physical repetitive activity? If yes, what is the activity and what percent of each day is it being done?

• This job frequently requires significant standing, walking, lifting, carrying and walking up several flights of stairs.
• Ability to perform multiple tasks in a fast-paced environment
• Ability to lift up to 30 lbs. to a height of 2 – 3 feet.
• Ability to carry up to 20 lbs. and walk up and down 3 flights of stairs
• Ability to walk 3/4 mile at a time, multiple times daily as needed
• Ability to stand, walk, bend, lift, carry, push, pull on multiple occasions throughout the day
• Ability to climb steps to access guest units.
• Ability to stand, walk, bend, lift, carry, push, kneel, pull on multiple occasions throughout the day
• Ability to walk ½ mile and climb steps to access guest units.

Benefits:

• Compensation $30-$36/hour
• Medical/Dental/Vision with Generous Cost Sharing
• Employer-Paid Life Insurance and Long-Term Disability Policy
• Flexible Spending Account
• Aflac short-term disability options
• 401 (k) with Company Match
• Family Care with Urbansitter membership
• Generous PTO Policy
• Education/Tuition Reimbursement
• Yearly Performance Review
• Discretionary Bonus Opportunities
• Coaching programs