Branch Manager in Panama City, Florida at Pen Air Credit Union

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 14 convenient locations in Baldwin County, AL and Escambia, Santa Rosa, and Okaloosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?

The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities:

The starting salary for this role is $76,0000 to $90,000 per year, depending on experience.

About the role:

At Pen Air, our Branch Manager team consists of highly motivated and professional leaders who take pride in developing an engaged and proficient team eager to enhance the lives of our members. Our Branch Managers are the foundation for the success of their branch teams, ensuring a cohesive team environment that fosters positive and open communication. You will provide direction, set expectations, and effectively communicate with your team, coworkers, and members.

Major Duties and Responsibilities:

• Team Development Develop and maintain a highly engaged team that lives our core values. Coach, train, and provide ongoing feedback to ensure exceptional member service. Promote a sales and service culture to enhance members' financial well-being. Foster positive communication and teamwork within the branch. Emphasize member service through daily tasks, staff meetings, and training sessions. Proactively educate members on emerging and existing self-serve technology and digital solutions such as mobile/online banking, bill pay, remote deposit capture, and ITM services, achieving high levels of member adoption. Encourage and support the team in meeting referral objectives by identifying and recommending financial solutions to members. Support branch supervisors as needed.
• Performance Management: Provide timely, ongoing, and consistent direction on performance standards and expectations of team members. Ensure that high-quality work and efficiency in operations are maintained. Identify performance problems and implement corrective actions as needed. Set clear performance goals, including referral objectives, for the team and ensure they are met through effective coaching and motivation.
• Knowledge and Compliance: Maintain and share in-depth knowledge of financial products and services. Ensure compliance with regulations, operational policies, and procedures. Oversee audits and reviews of branch operations.
• Member Service: Assist members with complex service issues and any sensitive or difficult matters. Resolve member issues by following procedures and processes, using initiative and judgment in the absence of specific direction from management. Provide transactional and platform support as needed. Educate members on self-serve technology and digital solutions, ensuring a high level of member adoption and satisfaction. Actively identify and recommend financial products and services to meet members' needs and help achieve referral objectives.
• Professional Communication Maintain professional, respectful, and persuasive communication. Exhibit a courteous attitude when interacting with internal and external members.
• Performs other job-related duties as assigned.

Minimum Qualifications:

Other Skills:

• Excellent leadership skills. Proven ability to achieve goals, including meeting referral objectives, and drive team performance.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.