Director of Operations at PROMESA R.H.C.F. – Bronx, New York

MISSION STATEMENT:

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW:

The Director of Operations serves as a key member of the management team, responsible for overseeing the day-to-day operations of La Liga. Reporting to the Regional Director, the Director of Operations is accountable for the strategic management of grant-funded programs, business development initiatives, and staff supervision. This role will also serve as a liaison across internal and external stakeholders and is responsible for developing and implementing strategies that support program expansion, operational efficiency, and the overall growth of La Liga.

KEY ESSENTIAL FUNCTIONS:

• Oversee and support the growth and retention of funded programs, ensuring compliance with all grant and contract requirements.

• Ensure all administrative, operational, and financial policies and procedures are implemented and adhered to by program staff.

• Build and maintain positive relationships with key stakeholders, including funders, community partners, and government agencies.

• Provide leadership in both internal operations and external program structuring, ensuring the delivery of high-quality services and continuous improvement of systems and processes.

• Supervise staff to ensure the delivery of high-quality, efficient, and client-centered services. Identify staff training needs and gaps, coordinate access to training resources, and ensure compliance with all mandatory training requirements, including maintaining tracking systems for staff participation.

• Represent the program, department, and agency professionally when interacting with internal and external stakeholders, fostering collaboration and shared understanding.

• Identify and pursue new funding opportunities and collaborate with leadership to develop proposals that support program expansion and sustainability.

• Prepare and submit monthly, quarterly, and annual reports, including both narrative and quantitative data, to funders and internal stakeholders.

• Communicate regularly with leadership regarding program performance, including strengths, challenges, and opportunities for growth.

• Establish and maintain tracking and reporting systems to ensure program deliverables, outcomes, and financial targets are met accurately and on time.

• Oversee the administration of program budgets and billing processes and implement improvements to increase efficiency and accountability.

• Monitor program financial performance, including monthly budget reviews, identifying variances and recommending strategies to maximize revenue and control costs.

• Identify staff training needs and gaps, coordinate access to training resources, and ensure compliance with all mandatory training requirements, including maintaining tracking systems for staff participation.

• Other duties as assigned.

REQUIREMENTS:

• Minimum of 3—5 years of progressive experience in a management or supervisory role, preferably within a nonprofit organization.
• Bachelor's degree in business administration, Public Administration, Social Services, or a related field required; master's degree preferred. An equivalent combination of education and relevant experience will be considered.
• Demonstrated leadership with the ability to think strategically, plan effectively, and manage multiple priorities in a fast-paced environment.
• Strong experience and knowledge of community-based programs, including but not limited to substance use services, preventive social services, senior services, supportive housing, and/or food programs.
• Proven ability to apply sound business judgment and decision-making, with a focus on operational efficiency and program impact.
• Experience with staff supervision, coaching, and team development.
• Highly organized with the ability to multitask, prioritize, and meet deadlines.
• Excellent interpersonal, verbal, and written communication skills, with the ability to engage diverse stakeholders. Bilingual Preferred
• Ability to work both independently and collaboratively in a small team environment.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.