IT Systems Support Tech 2 at SOUTHLAND CARE COORDINATION PARTNERS INC – Olympia Fields, Illinois

Southland Care Coordination Partners Job Title: IT Systems Support Tech 2 Business Unit: IT Department: Operations Direct Report: Operations Manager Location: On Site Position Type: Full Time Functional Groups All Employees, General Users, IT Department Classifications IT Systems Support Tech 2 Job Description: The IT Systems Support Tech 2 works in conjunction with the IT Team and HIT Vendor to manage the configuration, maintenance, monitoring, access, and utilization of SCCP’s network, servers, information systems, and IT resources. ROLE AND RESPONSIBILITIES • Support the installation, configuration, and maintenance of all SCCP’s IT resources, including all networks, servers, operating systems, applications, VPNs, keycard badges, BCDR devices, routers, and backup media. • Assist the HIT Vendor and IT Staff with ensuring that all systems are consistently operational with minimal downtime. • Assist the HIT Vendor and IT Staff with monitoring systems performance and addressing systems issues proactively. • Assist the HIT Vendor and IT Staff to ensure network connectivity, segmentation, and perimeter security, including firewall/switches configurations, setting up VPNs for remote access, and establishing access control lists. • Provide user access support for the company’s IT resources, including managing user accounts/permissions, and onboarding/offboarding employees. • Support proper upkeep of IT systems. • Provide timely technical support to staff across all department, business units, and programs. • Provide problem solving assistance on various software applications and hardware systems for SCCP employees. • Support the management and utilization of SCCP’s ticketing system for addressing IT issues. • Work to protect SCCP’ critical resources, such as databases, patient information, client data, and private employee information, from intrusion, inappropriate use, or unauthorized disclosure. • Support the implementation, monitoring, and auditing of SCCP’s IT-related internal controls, to ensure compliance with SCCP written policies, procedures, and processes. • Support the delivery of audit logs and reports required for SOC2 and HITRUST compliance. • Support SCCP’s Change Management Process in conjunction with the IT Team, HIT Vendor, and the Information Security Management Oversight Committee. • Support the company’s patch management program. • Support the company’s Risk Management Program. • Assist with the implementation of new technology projects with moderate scope and impact. • Work with the IT Team to ensure an accurate and up-to-date inventory/log of all SCCP IT resources/assets in compliance with SCCP policies. • Provide individual instruction and/or training to employees on new or updated technologies and policies. • Produce reports as required. • Help promote a company culture that encourages top performance and high morale.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Associate or bachelor’s degree in computer science or related IT experience.
• Specialty licensure/certification related to IT, such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals, or equivalent experience.
• At least 2-years’ experience in IT support.

PREFERRED SKILLS

• Knowledge of a wide range of computer systems software, applications, and hardware.
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Strong interpersonal and communication skills.
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to communicate technical guidance and instruction to SCCP IT employees and contractors.
• Excellent verbal communication skills.
• Ability to interact with health care professionals in a professional manner.
• Computer Literate – Word, Google Doc, and Excel.
• Able to multi-task, manage time and set priorities.
• Able to remain coachable and teachable at all times.