Support Services Manager at Russell Landscape – Nashville, Tennessee

Russell Landscape is a leading commercial landscape company serving Nashville and the

surrounding areas. We specialize in landscape maintenance, enhancements, irrigation, seasonal

color, and horticulture services. Our team is committed to delivering exceptional service,

beautiful outdoor spaces, and strong client relationships.

Position Summary

The Support Service Manager ensures smooth delivery of landscape services with a focus on

enhancements, horticulture/spray programs, irrigation, and seasonal color installations. This role

supports field crews, coordinates service operations, and serves as the main contact for client

service needs. The ideal candidate is organized, proactive, and knowledgeable about plant care

and landscape services.

Key Responsibilities

• Coordinate field crews and support staff for enhancements, horticulture/spray tech

programs, irrigation services, and seasonal color installations.

• Assist with scheduling, materials coordination, and communication between crews and

internal teams.

• Conduct site visits to ensure work quality and address client concerns.

• Maintain accurate documentation of service requests, job status, and client

communications.

• Collaborate with sales and account management teams to support client needs and service

opportunities.

• Identify opportunities to improve service delivery, plant health, and client satisfaction.

Required Skills & Qualifications

• Experience in landscape services with emphasis on enhancements, horticulture, spray

programs, or seasonal color.

• Strong organizational and time management skills, with the ability to manage multiple

priorities.

• Excellent communication and client service skills.

• Ability to coordinate crews and operational logistics efficiently.

• Familiarity with landscape management software or CRM systems is a plus.

Preferred Qualifications

• Prior experience in a supervisory or support management role in commercial landscaping.

• Knowledge of plant care, pest/disease management, irrigation systems, and seasonal

color programs.

• Proactive problem-solving skills and ability to address service issues promptly.

Please reach out to Brooke Tilley and send over your resume for review. You can email it to brooket@russelllandscape.com or call/text 770-490-3065. If your experience aligns with the role, we’ll follow up with next steps.