Patient Navigator (GRIPA) at Rochester Regional Health – ROCHESTER, New York

Job Title: Patient Navigator
Department: Greater Rochester Independent Practice Association (GRIPA)
Location: 100 Kings Highway South, Rochester, NY
Hours Per Week: 40 hours
Schedule: Full-time, Days

This position will be employed by the Greater Rochester Independent Practice Association, INC. (GRIPA). GRIPA was founded in 1996 as a unique collaboration between hospitals and physicians, for the purpose of simultaneously improving the quality and efficiency of health care. This position will not be employed by Rochester Regional Health (RRH).

SUMMARY

A Patient Navigator plays a crucial role in the healthcare system, providing support and guidance to patients throughout their healthcare journey. They advocate for patients’ needs and preferences within the healthcare system, ensuring they receive appropriate care and services.

The role of the Patient Navigator is to remove patient’s barriers to care by identifying resources for patients, helping them navigate through health care services and systems and promoting patient health and well-being. The Patient Navigator position will provide comprehensive support services to assist patients who are receiving, seeking or eligible for additional care within Rochester Regional Health.

A Patient Navigator serves as a liaison between patients and healthcare providers, ensuring seamless coordination of care and support services. They assist patients in navigating the complexities of the healthcare system, from diagnosis through treatment and follow-up care. Patient Navigators may work in various healthcare settings, including hospitals, clinics, and community health centers.

RESPONSIBILITIES

• Interacts regularly with patient and patient caregivers to ensure continuity of care, patient adherence to care plans, and identifications of barriers preventing adherence to care plan.

• Tracks/monitors patient progress through a combination of Referral monitoring through the EMR, Provider collaboration and gaps in care. Documents and maintains patient records within CareConnect.

• Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues.

• Maintain and identify community resources for patients to overcome barriers to care for positive health outcomes. Remain aware of current services offered by service providers.

• Regularly coordinating and communicating with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking

• Facilitating follow-up care after hospitalization or emergency room visit

• Meet with the team regularly to discuss improvement of outcomes and adjusting to the population’s need

• Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues in partnership with clinical support where necessary.

REQUIRED QUALIFICATIONS

• Two (2) years customer service experience, preferably in a health care setting

PREFERRED QUALIFICATIONS

• Strong customer service skills and the ability to demonstrate compassion and empathy

• Knowledge of medical terminology

• Strong verbal and written communication skills

• Bilingual

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

LICENSES/CERTIFICATIONS:

• RN - Registered Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED)
• BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA)

PAY RANGE: $19.75 - $26.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.