Intern - Information Technology - $15.00 hourly in Cincinnati, Ohio at Beech Acres Parenting Center

Intern- Information Technology - $15.00 hourly - May through August

Beech Acres Parenting Center has been serving the community for 175 years. We uncover the natural gifts of children by unleashing the power of parents and caregivers. As a contemporary parenting center, Beech Acres serves over 35,000 people annually through a wide range of services including foster care, kinship care, adoption, behavioral health support in schools, parent coaching and much more. All of our programs are founded in our Natural Strength Parenting™ framework which enables parents to unlock their own potential by building on their unique strengths. For more information, visit www.beechacres.org

Why you will love working for Beech Acres:

We're a spirited team that believes in having fun and making an impact in our community and beyond. We’ve built a culture that values our team members’ strengths where we embrace our differences and live the value of Inclusion to all. Through our Culture of Well-Being, emphasis on psychological safety and belonging for all; our team members and the families we serve feel safe bringing their authentic self to Beech Acres.

We take pride in offering you a competitive benefits package, inclusive of base pay, incentives, and other benefits. Our Perks at Work include but not limited to:

• Generous compensation within the non-profit sector along with bonus opportunities for all team members.
• Benefits effective 1st day of hire which includes health care, dental and vision.
• Best in market paid time off benefits. Eligible to receive up to 42 days your first year.
• Life insurances and disability packages
• 401K match
• Tuition + Licensure reimbursement
• Cell phone + Mileage reimbursement
• Awards and recognition programs
• Professional Development
• Clinical and Training supervision and in-house training to achieve CEU’s
• Workplace Flexibility
• Employee Resource Groups
• And much more

Essential Duties and Responsibilities:

The Level 1 Help Desk Intern provides first‑line technical support to end users by troubleshooting basic hardware, software, and networking issues. This position is ideal for students or early‑career technologists seeking hands‑on experience in IT support. The intern will work closely with experienced IT professionals to learn ticketing systems, customer service best practices, and foundational IT operations. This role is up to 40 hours per week from May through August.

• Serve as the first point of contact for users seeking technical assistance via phone, chat, email, or ticketing system.
• Diagnose and resolve basic technical issues involving Windows systems, and common productivity software.
• Assist with account setup, password resets, MFA troubleshooting, VPN troubleshooting and user onboarding tasks.
• Support the installation, configuration, and maintenance of workstations, peripherals, and approved applications.
• Document issues, resolutions, and escalation steps in the IT ticketing system.
• Escalate complex or unresolved issues to Level 2 support as needed
• Assist with inventory management of IT equipment and accessories.
• Support routine IT initiatives such as patching, asset refresh projects, and user training.
• Maintain professionalism and deliver excellent customer service to all users.
• Follow all IT policies, procedures, and security guidelines.
• May include light travel to Cincinnati area sites to support staff as needed
• Organize and document IT equipment designated for recycling

Education and/or Work Experience Requirements:

• Currently enrolled or recently completed an Associate’s or Bachelor’s degree program in Information Technology, Computer Science, Cybersecurity, or a related field.
• Experience with Microsoft Windows 10/11, Windows Server, Backup Software
• Basic understanding of common office software (Microsoft 365, email clients, web browsers)
• Understanding of cybersecurity basics (phishing, password hygiene, MFA).
• Exposure to ticketing systems from school or volunteer work
• Ability to manage multiple tasks
• Experience within a Healthcare environment is a plus

Beech Acres is an Equal Opportunity Employer

BAPC provides equal employment opportunities (“EEO”) to all persons, consistent with applicable federal, state and local equal employment opportunity laws prohibiting discrimination based on race, sex, pregnancy, sexual orientation, gender identity, age, disability, genetic information, religion, ancestry, military or veteran status, color, national origin, or any other applicable statutorily protected group status under local, state, or federal law. This applies to all phases of the employment relationship including recruitment, hiring, compensation, advancement, and discipline.