Mobile App Coordinator at iClassPro, Inc. – Longview, Texas

Join the Team Behind the World’s Leading Class Management Software!

About the Role

As a Mobile App Administrator, you will be the dedicated owner of our white-label mobile app program — responsible for transforming our base iOS and Android apps into fully branded, customer-ready products and seeing them through to live publication on the Apple App Store and Google Play Store. You will serve as the primary point of contact for customers throughout the branding, submission, and ongoing support lifecycle of their mobile app.

What You Will Do

• Apply customer branding to iOS and Android mobile app builds through established build configuration processes
• Submit completed app builds to the Apple App Store and Google Play Store on behalf of customers, managing submission through the respective developer portals
• Collect, review, and prepare customer-submitted logos, icons, and brand assets to meet Apple and Google technical specifications
• Coordinate app store account setup requirements with customers, including Apple Developer Program enrollment guidance and Google Play Console access
• Serve as the primary customer-facing contact throughout the entire branded app lifecycle — from initial onboarding through live publication and beyond
• Work directly with customers to gather required assets, provide guidance on design standards and sizing requirements, and request revisions when needed
• Maintain a helpdesk-style queue of active customer app requests and support tickets, prioritizing and managing workload accordingly
• Maintain and improve standard operating procedures for the end-to-end branded app workflow

What You Bring

• Demonstrated experience with the Apple App Store Connect and Google Play Console submission processes
• Familiarity with mobile app build configuration concepts — ability to follow documented build processes and apply configuration settings without writing code
• Strong written communication skills with a customer-first mindset; comfortable managing multiple customer relationships simultaneously in a fast-paced environment
• Detail-oriented with strong organizational skills — able to track parallel workflows across many accounts without things slipping through the cracks
• Comfort working with graphic assets — understanding of image formats, sizing specifications, and basic requirements for app icons and splash screens
• Ability to learn and adapt quickly as Apple and Google platform requirements evolve
• Experience working within a ticketing system (Jira, Zendesk, Freshdesk, etc.)

What We Bring

We believe in taking care of our people.

• Highly competitive compensation package
• Robust PTO because work-life balance matters
• Comprehensive health benefits including medical, dental, vision, and more!
• Generous 401(k) contribution to help you plan for your future
• Fun company events that connect our team
• Career growth opportunities in a thriving, purpose-driven company

Who We Are

At iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.

Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!

We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.

All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.

iClassPro is an Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.

E-Verify is used to verify authorization to work in the U.S.